Have victims of crime not been through enough already?
Im guessing the secret plan is to make Capita take the calls so that people give up and drop charges of fraud so the crime figures go down.
Capita, which is still dealing with a digital break-in that exposed customers' data to criminals, has scored a £50 million contract with the City of London police to run contact and engagement services for the force's fraud reporting service. The five-year agreement kicks off in 2024 and the territorial cops responsible for …
It's a bit like the Met Police's internal investigations & public standards department being staffed by officers who are "on desk duty" due to having had reprimands upheld against them... This was in today's Private Eye as well as the previous one.. Apparently a representative of the Met told the Eye that this is fine..
What exactly does it take for the 'Usual Suspects' to be pulled up for being 'Crap' !!!
How many times can a project be won on the basis of a complete random guess at the cost, delivery over run, costs massively over run, and yet you win more business !!!
I sure there must be some very interesting bank accounts in a legal jurisdiction the UK has no power in.
This has been happening for so long it is no longer a surprise.
It would be cheaper to burn £5Billion every year or so, just for the fun of it and not try to deliver any of these projects.
Same end result and the cost would be more manageable as it would be known in advance !!!
What's the betting that the employment speak is really outsourced poorly trained lackeys in some other country who are on a zero hours contract and have to provide their own equipment and Internet connection and train themselves at their own expense. Their hourly rate will be marginally above the minimum to survive in the incredibly poor location they live in... so something like US $2/hour.
Bonuses all round at Capita.
It seems to me that this whole operation is, in fact, controlled by the Hyper-BOFH: having organisations outsource services they don't care about to service providers that do not deliver and pay the crap with lots of someone else's (tax payers') money. If this is not brilliant I don't know what is.