Re: It's an enterprise chat app
It's a collaboration tool at it's core...it's to allow groups to collaborate.
Using tech for things that it wasn't originally designed for is old as the hills.
Sometimes, things get built that were envisioned to be used by certain groups, but go on to be used by others...that's just how tech goes sometimes.
Facebook was designed to be used by students and young people to connect...now it's used by your nan and aunties to organise their local bridge club. The original audience is leaving, if it hasn't already gone.
Slack has an opportunity to pivot here, stay relevant and cater to a potentially massive new audience...one that might care about it.
Personally, I've never really got into using Slack...it's always seemed redundant and derivative and the amount of "haunting" a manager can do can be insane...it's one of those tools I use because I have to, not because I want to and it has always made me uneasy with it's lack of encryption and that massive amount of visibility certain people can give themselves. The visibility is what management types want, but ironically in giving themselves greater visibility they reduce the desire for people to stay "on platform"...which ultimately reduces the visibility.
If I want a private conversation with a colleague to discuss some code or something, I'm going off platform...I'll probably be having the back and forth over WhatsApp or something...because intertwined with the work there may be some casual banter that doesn't need to leave the conversation.
"Dave is being a bit of a twat today, oh well let's look his bug and get it fixed".
That harmless, flippant bit of banter can get you into some deep shit if Dave is a bit sensitive...hopefully he has a thick skin and can take it in his stride...being able to take things private and make them E2EE encrypted in itself is a protection against Dave having a mental breakdown...because he doesn't need to know that people think he is a twat...and they may only occasionally think of him as a twat. He otherwise might be well respected...but seeing one flippant comment might make him think otherwise. Privacy is important.
In the absence of privacy like this, if we could all see exactly what everyone is saying about everyone...we might find out that most people think you're a twat and that is the case for everyone...if everyone found out that at least 70% of the people around them thought they were a twat, society would break down...because I guarantee that almost everyone has more people that dislike them than like them in a professional setting.
Banter is important, because it allows people to create a rappor...even if it is temporary...which makes privacy important because banter out of context, somehow, becomes really offensive to some people.
I personally don't care how many people hate me in a professional setting...I am "the fucking IT guy" after all...but at the other end of the spectrum there are people that do genuinely care...and these people, rightly or wrongly, are easily upset...having a certainly level of privacy on your internal platforms prevents these people turning into a blubbing mess in HR and a potentially insane court settlement for hurt feelings.