back to article Rackspace datacenter infrastructure took 12-hour nap in London, Sydney, Hong Kong

Rackspace is in a mess again. The cloudy concern's status page reports outages in its SYD2, LON5, LON3, and HKG5 datacenter infrastructure across May 29 and 30. Rackspace's first incident report is timestamped 29 May 22:24 CDT. A subsequent update identified the issue as related to Dense Wavelength-Division Multiplexing ( …

  1. Korev Silver badge

    A subsequent update identified the issue as related to Dense Wavelength-Division Multiplexing (DWDM) in London

    Has somebody been using the BOFH excuse generator?

    1. Flocke Kroes Silver badge
    2. JohnSheeran

      DWDM is basically the WAN fiber connection between sites. Yeah, a very long/complicated way of saying that they had a WAN problem.

  2. Vikingforties


    1. IglooDame

      They were always 'Backspace' when my company was using them.

      1. Anonymous Coward
        Anonymous Coward


  3. Anonymous Coward
    Anonymous Coward


    Where an issue affects several timezones, why not just use UCT / GMT?

    Not only did I have to look CDT up, but it turns out it is ambiguous anyway! CDT is both a minor daylight-saving timezone in Australia (UTC+10:30 if I've read the article correctly), and a daylight-saving timezone in the US (UTC-05:00). As we know the author is based in Australia, I imagine it's the Aussie version he intends, but this is not at all obvious from the text.

    1. Korev Silver badge

      Re: CDT?

      Just put the time in GMT and if they don't like then we'll send in the Royal Navy's finest gunboats

      1. jgarbo

        Re: CDT?

        Notice: All RN gunboats are in for wobbly shaft replacement. Can send tea clippers immediately.

      2. david 12 Silver badge

        Re: CDT?

        Just put the time in GMT and if they don't like then we'll send in the Royal Navy's finest gunboats

        No need for the gunboats. This was part of the agreement 300 years ago: we would use metric, and they would use GMT as the reference time.

        Odd things like this continue: the "metric" pipe thread is British Standard Pipe, and the "metric" chain sprockets are 1/4", 1/2", 3/4" etc ...

        1. Piro Silver badge

          Re: CDT?

          I think the best is probably tyre sizes: width in millimetres, a ratio of sidewall height to width and internal diameter in inches

          Who on earth came up with that?

          1. Giles C Silver badge

            Re: CDT?

            A committee trying to compromise??

            It has to be the most random set of units for a single object ever, unless someone can find anything more complex.

            1. Simon Robinson

              Re: CDT?

              Trying to buy 3M VHB tape on Amazon last week, rolls were defined as 16.4ft x 25mm, with a helpful comparison in cost per metre.

      3. Mr Dogshit

        Re: CDT?

        Zulu time.

    2. CowHorseFrog

      Re: CDT?

      Oh you mean how the entire mediaspace always uses American states but never the country when mentioning a city but never doe sthe same for other places ?

      For fux sake, Australian states are larger than US states...

  4. sanmigueelbeer

    Put your trust in the cloud, they say.

    What could possibly go wrong?

    1. Doogie Howser MD

      I wouldn't call Rackspace "real" cloud...

    2. breakfast Silver badge

      In this case it's more like "put your faith in the clowns."

  5. seven of five

    Al or nothing?

    "All available engineers..."

    All available can easily be "0", can't it?

  6. Mr Crisps

    Update from Rackspace

    A Rackspace spokesperson told us the company do not consider Availability part of the CIA triad.

  7. Anonymous Coward
    Anonymous Coward


    CLOUD!!!! Handing over all your stuff for SaaS or Cloud is supposed to be so good!

  8. Anonymous Coward
    Anonymous Coward


    A former colleague of mine from about 10 years ago, who was responsible for a lot of downtime at the MSP we both worked at (he was my boss) now works at rackspace. Wouldn't be surprised if it was his fault.

    Tripping over power leads, wheeling racks against walls with emergency shut off buttons, daisy chaining extension name it, he's done it.

  9. Anonymous Coward
    Anonymous Coward

    Fanatical support?

    They've heard of it...

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