SAP users not happy about German giant's price rises Nearly half of SAP users in its German-speaking heartlands are either dissatisfied or very dissatisfied with the software giant’s cloud pricing strategy, according to the latest survey. DSAG, the SAP user group with members in Germany, Austria and Switzerland, surveyed organizations to find 32 percent were dissatisfied with …
The text UI, reports and more of SAP look absolutely terrible. The dir command from DOS looks beautiful compared to what a multi billion dollar company that has a history of decades has produced.
Office may have a lot of problems but at least it doesnt look that bad. Did i mention the function keys and menus, they are the worst possible arrangement, i fail to understand who thought they were well arranged.
I have a lot of exeperience in integrating with SAP from external software, both the older internal SAP systems and the cloud offerings. My brother has also had to use it in his last 3 jobs.
Never have I encountered such a rubbish system, it has barely changed the overall methodology from the days when it was used on production lines for single-product and chemical companies in the 80's.
I have seen so many times their idea of a db being non-normalised, unique-id hell.
To give an example, one of the typical instances of SAP stupidity is the unique id per component per device, meaning that if you have shared components you don't just use one unique id for each component, but a different one for each device it is used in. (this is in a multinational instrument supplier that had their setup recommended /advised by SAP itself).
to give another example TAFE Vic was implementing SAP for 10 years, at the end of that process it still could not take a single enrolement, SAP had this on their website as a 'success story'
Another example is that the db lost (irrecoverably) the records in QLD DSS of 'at risk' children, leading to several deaths as they were then unmonitored
QLD health had several security breaches that were tracked back to common issues (like sql injection attacks) in the SAP interface.
Issues include:
Insecure
Non-validated input to endpoints allowing garbage to be submitted from external 'public' sources
Spurious data ingestion (for CSM) - meaning that the data output was garbage and worse, misleading
Poor performance (speed/memory) for amount of data input/output
Salespeople being given technical titles
'Technical' staff not understanding basic (I mean 3 line) SQL queries and the capabilities of the queries (often with clients being told what was being asked was impossible)
Misleading sales pitches
Taking executive staff on 'training' courses that just happen to be at resorts (not quite bribery, but close enough)
Outright bribery in some cases
ERP capabilities are very limited and restrictive
ERP in this case stresases the 'enterprise' in that title, eg: garbage code where people were paid per line.
The fact that only 20% of European customers believe SAP's offerings (SAP made the mistake of sending the login emails to their stats contractor so they got the staff that had to use it daily) are fit for their current purpose let alone future purposes says a lot.
Compared to RPI, the general measure of industrial greed, 3% sounds restrained.
Compared to many service vendors with RPI+ annual rises, i.e. SAP customers, again quite modest.
Nobody likes a price rise but anybody in business knows that increased costs can't be just absorbed without impact.
The root cause of this is in the Kremlin not in Waldorf.
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