"that's not how the cloud works"
"You cannot have these modifications that you had in the on-premises world"
So SAP now decides how you should run your business?
This seems symptomatic of a global transfer of control. Whereas in the past applications were tools businesses chose to use in their own way, a small number of behemoth resource providers increasingly control everyone else's business processes -- indeed they can often control whether a business actually stays in business. The service has degenerated into a mere revenue stream.