back to article Four top euro carriers will use phone numbers to target ads and annoy Google & Facebook

In a world saturated with digital ads, four of Europe's mightiest telcos will soon ask citizens if they're willing to volunteer their phone numbers to a startup that promises to deliver targeted ads while also observing European privacy regulations. The European Commission last Friday approved formation of the joint venture …

  1. Neil Barnes Silver badge
    Big Brother

    "to activate communications from brands via publishers."

    I wonder how disappointed they're going to be with a generic 'no thanks'?

    Why am I thinking this will be as easy to not say yes to as not saying yes to Amazon Prime?

    1. b0llchit Silver badge
      Devil

      Re: "to activate communications from brands via publishers."

      Then they will give you a €0.02 lollipop every year.

      Surely, with candy waving in front of your eyes and watery mouth, you will never ever resist to opt in.

    2. Anonymous Coward
      Anonymous Coward

      Re: will be as easy to not say yes to as not saying yes to Amazon Prime?

      I have decided, after 3rd (or 4th?) time of being subscribed to amazon prime, that I've had enough, and I have obstained from amazon for well over a year. I do go there once in a while, as they're a good benchmark for online pricing, and with a large number of reviews I can go through the negative ones to make a better pre-purchase judgement - elsewhere. Effectively, amazon has become a useful tool for me. I guess, the same as beta-testers (Windows users) are a useful tool for Microsoft...

      1. Fred Daggy Silver badge
        Trollface

        Re: will be as easy to not say yes to as not saying yes to Amazon Prime?

        I watch out for that, but I know I have been lucky so far. And Amazon want you to always save a credit card. Don't want prime, don't watch TV enough and they certainly don't deliver same day or next day ANYTHING in my area.

        Either delete the card again directly afterwards, or use a disposable top up card.

    3. ThatOne Silver badge
      Big Brother

      Re: "to activate communications from brands via publishers."

      You are supposed to be able to say "no", but we have to protect you from that error because it's in your own interest to opt in, it would be a crying shame to miss out on all those amazing opportunities...

      And this will certainly remain so as long as the induced expenses (fines) remain smaller than the profits.

    4. cipnt

      Re: "no thanks"

      You would be surprised how many people click the Continue or shiny green button on cookie consent popups for websites. Even when it's a simple binary accept/reject option, not to mention the complicated "Let me choose" pathway.

      There will always be plenty of ignorant users or subtle ways to persuade the others.

      1. ravenviz Silver badge
        Big Brother

        Re: "no thanks"

        I now control all my cookies and turn everything off.

        Including the “legitimate interest” ones.

        Legitimate interest?

        Do they mean legitimate interest in making my money theirs?

    5. Dave559

      Re: "to activate communications from brands via publishers."

      I hope that distant clacking sound I can hear is the sound of noyb starting to type their lawyers' letters…

      Vogonfone et al can stick this particular 'bright future' where the sun don't shine…

  2. heyrick Silver badge

    Thank god it's opt in

    Let's just hope opting in is indeed opting in, and not periodically not not opting in, or some rubbish like that.

    1. Anonymous Coward
      Anonymous Coward

      Re: Thank god it's opt in

      Exactly. Last time I switched provider I found that I was magically opted-in for data hoarding despite my explicit request of not being.

      Anyway I forbid Vodafone to send me anything since they sent me SMSs in the middle of the night advertising a car (before phones had "not disturb" settings).

    2. elsergiovolador Silver badge

      Re: Thank god it's opt in

      I think such network should disclose how much money they will typically make from an opt in.

      They also should be forced to share that revenue (not profit, as big corporations can easily shift them around) with the user.

    3. Mishak Silver badge

      Like it is for emails?

      I must be getting old, because there are a number to which I have apparently subscribed, but I don't recall ever doing so (or even knowing the brand).

      As an aside, if that ever happens and you submit a complaint, make sure you request the IP address and details for the "approval" at the same time (if you want to take matters further), as requesting after the complaint gets "but we removed all the details when you complained".

      1. elsergiovolador Silver badge

        Re: Like it is for emails?

        As an aside, if that ever happens and you submit a complaint, make sure you request the IP address and details for the "approval" at the same time (if you want to take matters further), as requesting after the complaint gets "but we removed all the details when you complained".

        You won't get an IP address because of GDPR. You would need a court order for that.

        1. Zippy´s Sausage Factory

          Re: Like it is for emails?

          That said, I'd be of the option that you should get the IP address. Because of GDPR. Because it's supposedly personally identifiable data that's identifying you. The reason they wouldn't want to give it to you is that if it wasn't an IP address that could be associated with you, the signup would be shown to be fraudulent.

          1. Mishak Silver badge

            Re: Like it is for emails?

            Exactly - they have to provide all data they hold relating to "you", if requested.

      2. hoola Silver badge

        Re: Like it is for emails?

        This is an interesting one:

        Carphone Warehouse will have sucked information from somewhere but when then get an unsolicited marketing contact they:

        1, Say they don't have your details (WTF, you just called me and asked for me by name)

        2. They cannot delete the details

        3. If you press them they allege they can delete the details but it will cost £200.

        1. ChipsforBreakfast

          Re: Like it is for emails?

          That's the point where I very politely point out that NOT deleting the details will cost them a hell of a lot more than £200....

          Funnily enough, that seems to work very well indeed!

    4. DCdave

      Re: Thank god it's opt in

      Yes, opt-in seems to have an increasing tendency to 'default' to opted-in (whether by tick box or by simply ignoring your choice), thus making it actually an illegal opt-out. Allegedly, of course, and I'm sure it's entirely accidental.

      As an aside, having your own domain and registering with every company with a separate email address (actually a forwarding address) <company name>@<your domain> is remarkably effective in controlling miscreants who abuse email in some way or another, although it is more effort to set up each time. You get to know the culprit and to delete the forwarding address.

      1. A.P. Veening Silver badge

        Re: Thank god it's opt in

        As an aside, having your own domain and registering with every company with a separate email address (actually a forwarding address) <company name>@<your domain> is remarkably effective in controlling miscreants who abuse email in some way or another, although it is more effort to set up each time. You get to know the culprit and to delete the forwarding address.

        Very little effort with a catch-all and some rules in the client to automatically delete emails from miscreants (rules to be set up if, as and when necessary).

    5. Rol

      Re: Thank god it's opt in

      Most annoying is when you are presented with two options -

      "Oh yes please, sign me up straight away" and "Not just now, but do keep asking me, again and again and again......"

      So it's opt in now, or get nagged and nagged until you do. The "No. Never" button is never presented to the user.

  3. Filippo Silver badge

    Right now I'm ambivalent on this. I might just need time to think it over.

    On one side, each time I think about giving my consent to something that's related to advertising, my finger automatically twitches away from the checkbox. I'm sorry, but it's a wired reflex by now, and I'm not sure I can override it. Especially when my telephone number is involved.

    Seriously, I understand that this is not a consent to get spam calls, but telcos just do not have my trust right now on this matter. Not even a binding, legal agreement is enough to restore it. I am getting spam calls that are in flagrant violation of multiple laws, every day. At this point, I'm treating the entire ad industry like organized crime in a 2nd world country: don't attract its attention, the law won't protect you.

    On the other side, though, I have to admit that I'm already tracked and targeted in multiple ways that are not anonymous at all, not even pretending to be. If the telcos created a way to track me that is anonymous-to-the-ad-network (if not anonymous to the telco itself), it would be yet another way to track me, but it would have two significant benefits. First, it would create competition against those that know not only what I buy and what I search for, but also what's my name and where I live.

    Second, and maybe more important, if it works, it might create the political basis needed to finally make personally-identifiable tracking illegal for real. Show the ad slingers they can do their targeted advertising without knowing my personal details, and maybe this will finally give the privacy lobby enough ammo to push through something effective. Something to the effect of "here's an ID you can track, but if you try to track anything else, you get the hammer". It would be a compromise, but it also would be progress.

    Right now, though, my opinion is that even if it works and it somehow gets adoption (and I can't imagine how), it will be trivial for the ad networks to de-anonymize the ID. So...

    1. mark l 2 Silver badge

      Or we don't have ANY tracking of people at all, whether opt in/out, anonymous or otherwise. As a society we managed for millennia without it, and are a few 'targets' ads really worth the privacy implications over just going back to the way ads used to be?

      1. Potemkine! Silver badge

        Or we don't have ANY tracking of people at all, whether opt in/out, anonymous or otherwise.

        You are a bloody communist, aren't you? /s

    2. Anonymous Coward
      Anonymous Coward

      re. telcos just do not have my trust right now on this matter.

      frankly speaking, no entity, private or public (never mind gov-related) has my trust these days. I have been resigned to the fact that even if they don't sell my data, they WILL get hacked / lose it / mis-use it, question is not if, but when, i.e. how soon.

      1. Alumoi Silver badge

        Re: re. telcos just do not have my trust right now on this matter.

        Shirley you mean if they don't officialy sell my data they will pretend they were victims of sophisticated cyber attacks perpetrated by state-sponsored bad actors....

        Damn it, where's my bullshit bingo card when I need it?

    3. ThatOne Silver badge
      Devil

      > it will be trivial for the ad networks to de-anonymize the ID

      Indeed, when they say "a pseudo-anonymous digital token that cannot be reverse-engineered" you already know this will be totally transparent, and given the number of actors very quickly public. Their reaction? "Oh sorry, that was a bug, it was supposed to be 'impossible' to reverse-engineer, not 'trivial'. Oh well, of course now it's too late to change it, sorry again. Hey, after all if you have nothing to hide you have nothing to fear. Ah yes, and think of the children too!"

  4. Richard Jones 1
    WTF?

    So, the telco gets the cream, what would the punter get? What come out of the other end, I guess.

    Why would anyone opt in for a hosing with advertising?

    1. alain williams Silver badge

      Those whowant targetted marketing

      Why would anyone opt in for a hosing with advertising?

      I did meet someone who really liked targetted adverts as it was "showing her just what she might want to buy".

      That she was young and worked in marketing might have had something to do with it. Sigh.

      1. James Wilson

        Re: Those whowant targetted marketing

        OK, I'll put my hand up. Say I'm interested in getting a new drill. I do a few searches while I'm researching, the advertisers pick up on this and I then see ads for drills (or bits, or eye protectors, or whatever). It might bring something to my attention I haven't seen and I like. I'd rather that than random ads, say for incontinence pads[1].They're only ads, it's not as if I'm forced to buy anything.

        p.s. I'm none of young, female, or employed in the coloured crayons department.

        [1] For now at least. Maybe in the future.

        1. General Purpose

          Re: Those whowant targetted marketing

          Once you've bought your new drill, for how long do you want to keep seeing drill advertisements?

          Somewhat similarly, for how long after a miserable miscarriage does someone want to keep seeing adverts for baby clothes?

          1. Martin 47

            Re: Those whowant targetted marketing

            You misunderstand the purpose of targeted advertising, it’s sole purpose is to get money out of the pockets of those that buy advertising, people buying associated products is just incidental.

          2. James Wilson

            Re: Those whowant targetted marketing

            Yep, that's one area they really do need to improve. At that point I am not at all interested in seeing any drill ads and they should move on to ones for first aid products, plasterers and decorators.

    2. ThatOne Silver badge
      Devil

      > Why would anyone opt in for a hosing with advertising?

      Nobody sane would, so obviously that opt in needs to be semi-automatic. ("Oh, you used your phone, it means you opt in, thank you.")

    3. Dan 55 Silver badge

      Why would they opt in? I'm sure the telecos will offer something off the bill at least for a while or tie it in with points or something.

    4. Chet Mannly

      I assume there will be a sign up bonus, discount on your plan, or extra data etc if you opted in.

  5. Dan 55 Silver badge
    Alert

    When four large multinationals get together, you can always be sure it's to benefit the customer.

    1. Arthur the cat Silver badge

      When four large multinationals get together, you can always be sure it's to benefit the customer.

      I'm sure Adam Smith said something a bit like that.

  6. Dinanziame Silver badge
    Stop

    a pseudo-anonymous digital token that cannot be reverse-engineered

    Reverse-engineered perhaps, but I have zero confidence that this "pseudo-anonymous" (whatever that means) token cannot be used to identify the user in other ways.

    1. LenG

      Pseudo

      According to the Oxford disctinary, oseudo (adjective) means

      "not genuine; spurious or sham."

      So, they are offering you a not genuinely anonymous token.

      Amazingly accurate!

    2. ThatOne Silver badge

      > I have zero confidence that this "pseudo-anonymous" (whatever that means) token cannot be used to identify the user in other ways.

      "Pseudo-anonymous" means specifically that it is not truly anonymous, so this token can and will be used to identify the user.

      1. ravenviz Silver badge
        Headmaster

        So not anonymous then.

        ANTONYMS FOR anonymous

        known

        named

        identified

  7. Peter Prof Fox
    WTF?

    How does this work?

    Let's suppose Addpush Co. 'has my consent to use my phone number to ID me'. How then does it 'target' me? That means Adpush Co. knows what sort of ads for drain-rods, bus times, plastic macs and special 'books' I want. Either I tell them explicitly or they build a profile of my web browsing or use 'AI' to leech from my emails. Surely that's just more creepy surveillance? But also if you have a 'smart' TV that'll be tied to a phone number without you thinking about ads being pushed to your telly as well. Get your adblocker while you still can. (Has anyone seen an advert for an adblocker?) Oh and did I mention option-out after a while. How effective will that be? Not, because the ad networks have the ID and all they need to know is that it's a 'unique' ID. You know how when you move into a new house and keep getting post for the previous residents? How will you 'reset' or 'zero' your new phone number? And of course credit cards numbers are tied to phones.

    1. Jellied Eel Silver badge

      Re: How does this work?

      It doesn't, it won't, and it's just more spam.

      The problem is the usual one contained in this statement-

      The EU statement announcing its approval of the entity explains it will "allow brands and publishers to recognize users on their websites or applications on a pseudonymous basis, group them under different categories and tailor their content to specific users' groups."

      Call me old fashioned, but I thought an effective advert was one that matches supply and demand. Maybe I want to buy a new washing machine. If I use Amazon, buying a washing machine will probably then fill my recommendations with more washing machines to buy. After all, who doesn't want at least 7 washing machines? Or I still remember a time while I was without PC, and without adblocker. In one 20-30min program, I might get 3 or 4 adverts. They'd all be for amazing discounts from Virgin for train tickets from London to Manchester. Or Mars telling me about how 2 brothers had 1 cup, and decided to fill it with Twix.

      I didn't live in London, I had no desire or need to visit Manchester, and now every time I walk past a display flogging chocolate, I see a Twix, remember their sodding ad jingle, shudder and buy something else. And I actually used to quite like Twix*.

      So ok, maybe this time it'll be different, but I very much doubt it. This will no doubt end up with the same ad-slingers running the same algorithms and creating ad-verse reactions in people who used to be their customers. I have no idea how many people are like me and develop a negative buying response after being saturation bombed by annoying jingles for products I had no need for, or no intention of buying.

      So again, here's my radical idea. Let the victims decide, or at least have some control over the brands, publishers or products they're spammed with. If they don't, advertisers are just wasting their money and my time.

      *I don't think this advert has been run for a good few years now, but the fact that I remember it and use it as an example of adverts generating a strong negative reaction should hopefully mean something to advertising execs. Then again, I've always been a fan of Bill Hicks. Sadly, marketing execs outlived him. Now I'm thinking about the potential of doing a DAN on Siri or Alexa so every time they hear the Twix or Intel jingle, they fire off 1,000 or so incomplete requests to those websites. Fight spam with spam?

      1. David Hicklin Bronze badge

        Re: How does this work?

        > adverts generating a strong negative reaction

        UK Go Compare web site and the f**king opera singer bloke - put me off that site forever

        1. that one in the corner Silver badge

          Re: How does this work?

          At least they did listen and killed him off (for a while) and in a way that let Stephen Hawking show his sense of humour.

      2. nijam Silver badge

        Re: How does this work?

        > ...adverts generating a strong negative reaction...

        All adverts generate a strong negative reaction, I find. Two, in fact, because I tend to get a strong negative reaction to the brand being advertised, as well as to the advert itself.

      3. Julian 8

        Re: How does this work?

        Rather no add, TBH, but if I have searched and bought a washing machine / laptop / device from <name of supplier>, why the hell do I want more adverts targettng that ? I have just bought said item so really don't care.

        I may search for an actor who we see on TV and one of us may go "where have seen see him/her before". A quick search of said program to find the actors is all I need. I don't want adverts about said program or knowing where that actor is next - bit like the "next time on ....." Fuck me, I am watching it, youi don't need to give me a preview of something I am going to watch next week.

  8. I Am Spartacus
    IT Angle

    In a time long ago ...

    I worked for a now long-gone telco. One day the marketing and techie types had an away day to come up with new ideas for telephony products that were innovative, liable to earn lots of revenue and upset the major ex-government monopoly. For reference, alcohol was involved.

    We came up with a great system: free phone calls. No line rental, no phone charges, just a totally free phone system. But customers would have to opt in to it by complting a fairly detailed life style questionnaire. Each member of a household (except under 16 year olds) would need to complete one, and every member of the household would be given a PIN number. When you want to make a call you have to enter your PIN, The system then plays you a targeted ad. When the ad completes you get your free call. One ad per call.

    We were told by a well known advert company we brought in to validate the idea and to make the ads that it was "the most evil, intrusive idea they had ever come across". We all looked rather downcast, but they then said "We just wish we had thought of it".

    So, I claim my part in prior art!

    1. Strahd Ivarius Silver badge

      Re: In a time long ago ...

      I think this kind of ads fueled mobile phone subscription was tried in France at a time, around year 2000.

      The fact it doesn't exist anymore is proof of the user's interest in this kind of scheme...

      The fact that startups come again with this not so innovative idea proves that the ones that don't know history are doomed to repeat it.

  9. Anonymous Coward
    Anonymous Coward

    willing to volunteer their phone numbers to a startup that promises to deliver targeted ads

    fuck no.

    1. ThatOne Silver badge
      Devil

      Re: willing to volunteer their phone numbers to a startup that promises to deliver targeted ads

      So why did you volunteer?

      Yes, you did, you don't know it yet that's all...

  10. hoola Silver badge

    Default Opt Out

    The simple thing here is that default MUST be that you do not want adverts.

    What is this going to be?

    Endless pop-ups?

    Text messages?

    The options endless.

    1. Zippy´s Sausage Factory
      Devil

      Re: Default Opt Out

      I'm sure they will happily deliver that. For an extra fee, naturally.

  11. xyz Silver badge

    Thank f*** I have no mobile signal

    When I do hit reception all I get is the ping, ping, ping of missed spam calls.

  12. v13

    How is that different?

    They'll use a unique pseudo id to track users and send personalized ads. How is that different than a cookie? And how will someone be able to tailor and if the id isn't associated with them?

    No thanks.

    Telcos already know a lot by monitoring user traffic without consent. This is just a publicity stunt. You can opt out of personalized Google ads too and also tailor your interests. There's nothing novel here.

  13. Mockup1974

    "To be able to make this call, please speak `McDonald's - I'm lovin' it` into the microphone."

  14. skeptical i
    Thumb Down

    Does this "targetting" stuff actually work?

    Yes, to some extent, of course (most kids don't buy insurance or financial planning services, most adults don't buy sugar-bomb cereal -- not that there's anything wrong with that -- and advert placement tends to reflect this), but I am hard-pressed to believe that such fine-grained targetting will yield more enough sales to justify the expense, hassle, and privacy risks (which corporations won't care about, but politicians could be made to with enough public outcry). I can not help but think that there is something deeply wrong with The System if this is what corporations feel they need to do in order to stay solvent.

  15. worldtraveller2

    I sincerely hope that the Big Four don't try to pull the wool over the UK Guardians eyes with this load of cods wallop! We have far too much advertising already so adding to it should not be allowed - full stop.

  16. Lazlo Woodbine

    Why would anyone say yes?

    Why on earth would anyone accept adverts?

    It's bad enough when they mangle mobile web pages (local newspaper sites especially, those pages jump around so much as they load adverts they're almost unreadable), but to deliberately accept adverts sent to your phone sounds like the very definition of insanity...

  17. Maestairs

    Telephone preference Service

    If I sign up for ads and the telephone preference service does a telco explode?

  18. Anonymous Coward
    Anonymous Coward

    cannot be reverse-engineered?

    "a pseudo-anonymous digital token that cannot be reverse-engineered."

    Eh? As it is pseudonymous identifier then it is not anonymous and so it is classed as Personal Data as per GDPR.

    It doesn't matter if "Brand X" has no idea who is the person that identifier "VodafoneUser1234" relates to, the fact that someone (i.e. Vodafone in that example) can determine which person is "VodafoneUser1234" means that it must be treated as Personal Data as per GDPR.

    With this in mind I fail to under how it cannot be "reverse engineered" (it may be hard to do so if the likes of Vodafone have good security controls, but "hard to do" is not the same as cannot").

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