What could it hurt?
1. SAP doesn't work for any client I have had, from big multinationals to smaller local state based organisations it does not do what it promised the client it would. The 1 time I have heard of it working was when it was used for what it was designed for, on production lines.
2. SAP doesn't really employ technical staff (at least not ones to help clients), they are all sales droids. One of them tried to convince me that the best way to submit data was via a direct js form on a public site with no data validation or verification. Another told staff at another business that a particular function wouldn't be possible in their sql database which I then did in 4 very simple lines.
3. There is a reason SAP target employees & CEOs above the level of technical staff who will not be using or implementing their product, give them 'training' that happens to be in luxury resorts etc.
SAP claimed the Victorian Tafe system was a success story, it took 10 years and never managed to take a single enrolement.
SAP claimed the QLD health system was a success story, but their system deleted all the records of children at risk, resulting in at least one child's death.
This guy might actually force them to build or modify a product that works as advertised.
Why? Citrix was shit for VM networking, their product did NOT work well. It had numerous issues with SQL server and remoting in on limited connections and would often fail in my experience. The VM itself was incredibly touchy and had issues running legit software that worked fine on windows xp -> win 8. Dumping that area given they had 10 years to make it work was a case of cutting your losses.
Yeah this group is predatory, but given SAPs history, good riddance, the less companies out there killing off small business because it 'might' compete with them, the better.