So tempting to say a space-walking astronaut ought to pop by and unsnag the array.
For one, to see if they diagnosed the problem correctly. And two, as another demonstration of how useful an onsite visit is from a pair of hands. I gotta think as astronauts they're all help desk qualified.
Oh heck, the ground crew might be tempted to do a WFH fix using the Canadarm2.
Is popcorn popped by exposure to vacuum just as tasty?