back to article Royal Mail customer data leak shutters online Click and Drop

A technical SNAFU shut down the UK's Royal Mail Click and Drop website on Tuesday after a security "issue" allowed some customers to see others' order information.  The data leak started around 13:00 GMT, and according to an alert posted on Click and Drop's status page, Royal Mail shut down the website about an hour later. In …

  1. Dan 55 Silver badge

    "charged twice but not received any postage label"

    Sounds like Fujitsu got the contract again and they are still seemingly unaware of how transactions are supposed to work.

    Can we look also look forward to the Royal Mail taking innocent customers to court?

    1. Anonymous Coward
      Anonymous Coward

      Re: "charged twice but not received any postage label"

      Royal Mail and the Post Office separated in 2011.

  2. cosymart


    " The service, which allows customers to print labels...." Followed by the comment "Who even owns a printer these days?" I think if you read your own article you have to own a printer to use the service.

    Allowing interns to copy and paste again El Reg?

    1. Captain Scarlet Silver badge

      Re: Facts?

      Maybe they have used Royal Mails collection by your postie option, there is an option for them to bring a label.

    2. stungebag

      Re: Facts?

      You don't need a printer to use the service. There's the option to have Royal Mail print the labels for you upon collection or drop-off.

    3. Ol'Peculier

      Re: Facts?

      Correct. Our labels get squired out to a Zebra dedicated printer onto stickers provided by the Royal Mail.

  3. tip pc Silver badge

    ICO Notification is in the post

    Post office has naturally posted their ICO notification and awaiting for their world class delivery team to deliver.

    It’ll probable be returned to sender for lack of adequate postage or they can’t find the ICO.

    1. Anonymous Coward
      Anonymous Coward

      Re: Regional data centres

      More likely "We attempted delivery but nobody was in, so we've delivered it to a random neighbour" (not telling you which one!).

  4. Anonymous Coward
    Anonymous Coward

    When I worked for the Post Office

    Anything after 12 noon was left to tomorrow.

    We were very serious drinkers back then.

    I wonder what the excuse is these days.

  5. MrMerrymaker

    nationalise Royal Mail

    Or better yet, go back in time and not take it private.

  6. Tubz Silver badge

    I'm sure they'll find a way to blame postmasters and make them pay or do time !

    1. graeme leggett Silver badge

      Wrong entity. Royal Mail =/= Post Office

      1. Ken Moorhouse Silver badge

        Re: Royal Mail =/= Post Office

        Not known now at either address. try International Distributions Services plc instead.

        If you have trouble remembering acronyms, just remember Irritable Delivery Syndrome.

  7. Loyal Commenter Silver badge

    "The root cause is now under investigation."


    1. Anonymous Coward
      Anonymous Coward

      Re: "The root cause is now under investigation."

      Because there's never been a public sector data leak.

      1. Loyal Commenter Silver badge

        Re: "The root cause is now under investigation."

        Point me at one that wasn't due to "contracting out" to a private tender, please. All the usual suspects apply, Capita, Fujitsu-Siemens, et al.

        I'm not saying these things can't happen in the public sector, but when the imperative in delivering a service is to focus on delivering profit to shareholders, security is where corners get cut.

        Straight-up balls-ups where someone uses a spreadsheet for something they shouldn't be are also the other root cause here...

        1. hoola Silver badge

          Re: "The root cause is now under investigation."

          I am not sure that it is just the private sector that outsources to the usual suspects.

          Many services in local and national government outsourced because it is "cheaper".

          1. David Nash Silver badge

            Re: "The root cause is now under investigation."

            Yes and this is effectively privatisation given that the org to which the service is outsourced is the private sector.

          2. Loyal Commenter Silver badge

            Re: "The root cause is now under investigation."

            It's the "outsourcing" that is privatisation.

            Yes, sometimes, it is more effective to get someone else to do something for you, for instance where an organisation is an expert in providing a particular service for a lot of clients, and you need that service in a small number of cases, and it would be more costly to implement yourself.

            However, if it is something that can entirely be done in-house, and no economy of scale applies, there is no reason to put every bloody thing out to tender, other than to create a "market" where private entities can bid low and cut corners to make profit. It doesn't end up with better results for anyone except their shareholders.

        2. Robert Grant

          Re: "The root cause is now under investigation."

          These things seem to happen more in the public sector, or at least the really silly ones happen there. As much as I oppose the RM privatisation, this is just not the case. Private companies don't want security breaches either, and spend a lot to prevent them.

          1. Loyal Commenter Silver badge

            Re: "The root cause is now under investigation."

            I'd suggest that RM is not a well run private organisation, though. Since privatisation the cost of their services has gone up; look at the current price of a first class stamp. In 2012, before privatisation it was 60p (and that was a big leap from 43p). Currently it's 95p. That's a 63% increase in ten years; total inflation in that time has been a little over 30% - that's pure profit-taking, because wages and conditions for RM staff in that time have worsened considerably (hence why they are striking). They have also changed the way they categorise items of mail, so something you could previously send as a latter now goes as "large letter" or "small parcel" at much greater cost, and their prices for parcels (via Parcelfarce) are comparatively higher than their competitors, for a worse service.

            The result? They lose business, because nobody in their right mind is going to use the most expensive service, especially when it has become so unreliable.

            1. The Mole

              Re: "The root cause is now under investigation."

              Not wanting to defend the Royal Mail but what you have forgotten is that total volumes of mail has dropped significantly (

              The universal service obligation means many of RM's costs are fixed - the time to deliver 100 letters to a street or 200 letters to a street is pretty much identical so the cost would be fixed but the revenue half. Cost increases are an attempt to keep sufficient revenues coming in, not making excess profit.

              Its a deadly spiral though, The fewer letters posted the more it costs per item, which in turn means fewer letters get posted. Not helped by competitors not having a universal service obligation so can cherry pick just the profitable areas without the loss making ones.

              1. Loyal Commenter Silver badge

                Re: "The root cause is now under investigation."

                This ignores the fact that most of the RM's work is sorting and routing that post. Fewer items being sent means fewer lorries (and trains and planes) to transport it between sorting offices, less work to sort it to routes in the delivery offices, and less to carry for the posties. I'm not convinced that it's as much work to deliver 100 items to a street, as it is to deliver 200.

                The number of letters have fallen over time since the '90s because people now use email instead of writing letters, and a lot of things like bank statements are electronic (although I still make mine send me paper ones). A lot of post is the same as it was twenty years ago, though; bills, begging letters from charities, birthday cards, more bills...

                As for parcels? Well, except for the small light "packages", those aren't generally carried by the postie on his or her rounds. They get delivered by van, like every other courier. In most cases, though, RM are more expensive, which is why their volumes are dropping. They have relied on being the "default supplier" because people got into the habit of taking a parcel to the post office to get it sent. In today's world, the number of post offices has fallen drastically, and people are comfortable taking something to their local "parcel shop" to get it collected by HermesEvri or UPS, or whoever, or paying 20p more (or however much) to have it picked up.

          2. MrMerrymaker

            Re: "The root cause is now under investigation."

            You may believe that but my experiences show other evidences.

            Also merely being the public sector is not the same as a nationalised industry

  8. Anonymous Coward
    Anonymous Coward


    What kind of shutters, wood? metal? What colour are they painted?

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