Google says some AI call center agents took the morning off

Your correspondent once met the manager of a contact center dedicated to processing parking and speeding fines. This chap's "customers" were understandably nearly always unhappy, and the folks who answered the phones therefore copped more than their fair share of surliness and abuse. Ninety percent therefore quit their jobs …

[chuckufarley]

Orders of magintude in effieciency gains...

...really suck when things efficiently fail.

[Anonymous Coward]

If the Eurocrats want to do something really useful, they could require that all customer service calls must allow you to talk to a real person within 5 minutes of you placing the call.

[Anonymous Coward]

If the Eurocrats want to do something really useful, they could require that all customer service calls must allow you to talk to a real person NOT from India/Pakistan/whatever 3rd world country is cheaper.

Much better now.

[x 7]

Time Computers used to work on a 70% staff loss rate in the call centre at Simsonstone

[TeeCee]

I guess they felt that Time wasn't on their side...

[Il'Geller]

Google and FB could do make these call centers 12 years ago. Instead they decided do not risk their cash flow from advertising. Let’s see how they are going pay for the delay.

[Anonymous Coward]

I wonder if...

this is the same software that my house closing attorney has on their website? It insists, when asked, that it's a real human being, even though it's responses make it VERY clear it's not.

"What days are the office open?" "9-5"

"What is the phone number for the <city> office?" "I'm sorry, I don't have access to that information."

[Johnb89]

You can contact Google?

Hang on, I thought the whole point of having a google account/using google services etc was that you couldn't in any way contact them no matter what the problem, even if that problem was entirely google's fault?