€95 is easily not enough
How much time wasted trying to diagnose what turns out to not be a real hardware issue ?
What losses through not being able to print important documents on time ?
HP has got off scott free.
HP has settled a dispute brought of behalf of European consumers upset that a covert firmware update introducing the Dynamic Security Feature prevented them from using supplies made by third parties with a range of HP printers. In 2016, HP deployed an update related to a security chip in OfficeJet, OfficeJet Pro and OfficeJet …
HP have certainly avoided paying as much as many would think is fair, but 1.3 million USD is not nothing (even though it is 'accounting dust' for such a large organisation).
It's not correctly described as scot free either, but that would be a relatively high level of pedantry.
My view would be that all valid claimants should have their printer replaced with a model that does not incorporate the 'Dynamic Security Feature' but has otherwise at least fully equivalent functionality, at HP's expense.
It's better than the crummy $13.44 that the lawyers settling the 'replacement Apple device' lawsuit with Apple paid me and a few other tens of millions of others...
I can't even cash the cheque given it's in USD and my bank'll charge me an arm and a leg (oh, and because the bloody idiots misspelled my name, it's not going to be cleared anyway).
I'll take your €95 any day of the week.
They did reverse the change, fairly quickly I think. I remember HP issuing a firmware update to fix the issue. I have a listed printer, with the latest firmware and 3rd party cartridges.
The payment really covers the cost of having to go buy HP ink when we could have used 3rd party ink. Unfortunately I'm not in the countries this applies to.
HP has a history of serious abuses of the DMCA and other interference with the rights of owners of their devices. I have not done any business with HP since the Snosoft affair in 2002 and will not until they renounce abusing copyright/DRM laws. This latest action shows they still are not ready to acknowledge that if they sell me a product they cannot impose restrictions on how I use it.
I stopped using HP printers ( and anything else) years ago when a software update killed the one I had. The update uninstalled the drivers, but then couldn't install the new ones, because one .dll was still in place and the new install fell over when it got to it. Nothing would remove that .dll. I spent hours running HP's insanely Byzantine multi-level uninstall routines repeatedly. I've never seen anything like it before or since. No other set of printer drivers have been so bloody big and complicated, with so many files and libraries tied on.. And it wasn't even a Multi function jobby, just a colour inkjet printer. Nothing could get rid of that sodding .dll. And nothing would make the installation routine ignore it. even though it was the same version number anyway!!!
We bought an HP Photosmart C5180, which served us faithfully for many years, using both HP and aftermarket cartridges. Suddenly, it stopped printing black, although the other cartridges continued to function, and all self tests were passed OK. We obtained a second hand one, same model number, and it too failed to print black after a while. During investigations, it was noticed that both printers, although of different ages and from different sources, were displaying the same page count. I contacted a relative who is a security expert, and he suggested that HP had included a "Suicide Clause" in the firmware, which limited the life to that number of pages, and essentially bricked the printer when it was reached. I have emailed HP, but have received no reply since April.
Completely because of this attitude. HP has lost tens of thousands of dollars for new printers (the company just bought 25 new departmental printers) and new laptops (the company just bought 75 new laptops, Win10 Enterprise installed on the Windows boxes, all others MacBooks, we will not be buying anything with Win11, ever) and new desktops (55 new desktops. Mostly Mac minis and iMacs, Win10 Ent on the Windows boxes.)
Enjoy your increased profits on sales of ink and toner cartridges to those who have HP printers, boys. Then watch your bottom line fall off a cliff as new hardware sales collapse.
"Enjoy your increased profits on sales of ink and toner cartridges to those who have HP printers, boys. Then watch your bottom line fall off a cliff as new hardware sales collapse."
I doubt the ones responsible even care, they made a decision that brought extra profits to HP and prevented 3rd party's from getting a slice of those profits, thus showing a boldness in approach to increasing HP's profits.
Thus they were richly rewarded with extra bonuses, and share options (cashed out by now) and they could go onto bigger and better things with HP's glowing endorsment on their CVs.
The fact the company is heading for a cliff edge does'nt bother them as
A. they got their $$$$$
and B. they no longer work for HP.
Wheres the rich man's icon? (and Paris)
So, HP will pay up (delaying that payment for as long as possible, I have no doubt) but can then carry on selling borked printers that will only work with HP-branded ink for eternity? That sounds like a fantastic deal for HP to sign-up to, of course they agreed to it.
Meh. Thankfully, we're a Brother house - and not inkjet either. I feel sorry for all those that will now have to pay a small fortune for their inks - and I bet the price that little squirt of ink now rises
to further cover their costs because of Brexit.
They are absolute rock stars! They work well every time. Built like a tank and just keep working & working. Not one line of DRM code or spyware either.
Oh, BTW.... They are HP LaserJet 6MP printers circa the late 1990's. USB to parallel adapters needed to keep them connected. Not screaming fast by any means. But like I said, they just keep working. The only trick is finding the toner cartridges.