Seen at work today: uninstall of Office 365 32-bit to be replaced with 64-bit.
Install procedure gives an obscure error code. Me, the curious type googled that : "Proxy or firewall blocking installation".
Pretty damned obvious what needs to be done next if you ask me. Meanwhile, ATOS employee follows the script rigidly and asks user to reboot and try installation package again. And ATOS employeee then copies the installation media to local machine and tries a third time.
Now, not to discredit the individual on the other end - they were doing what they were told to do. But there are absolutely no signs of intelligence whatsoever.
If that's the standard the technical management set, then $deity help the senior leadership.