back to article Mitsubishi Electric again admits to widespread quality control cheating

Mitsubishi Electric has admitted to widespread cheating on its internal quality control efforts. The Japanese giant makes datacenter-scale power supply products, uninterruptible power supplies, high-end optical networking kit, plus plenty of electronics and semiconductor products – so this scandal is of concern to Reg readers …

  1. Mike 137 Silver badge

    Culture change

    "Mitsubishi Electric has admitted to widespread cheating on its internal quality control efforts"

    A far cry from the Toyota Way. "Principle 5: build a culture of stopping to fix problems, to get quality right the first time"

    1. ShadowSystems

      Re: Culture change

      I bet they would aggressively enforce proper quality controls after getting their asses sued off by some other company that paid them serious money for kit that ME claimed was fit for purpose but that the purchaser has determined was anything but.

      Take the UPS for example. If ME claims it can support $X load for $Y time, the purchaser has an incident that tests that claim & finds it seriously lacking, what do you think the purchasing company will do to ME for false advertising & fraud? I bet the fine they request from the court will *vastly* outweigh the cost of having a proper QC in the first place.

      1. Richard Jones 1

        Re: Culture change

        If they sell, X000000 units and one complaint comes in, a cover culture would probably step in and cover out the incident, 'sorry sir a rogue part was included, please have this totally new upgraded item for free. We will cover all reasonable costs of the downtime.'

        Such things have happened in the past and no doubt will again.

    2. Alumoi Silver badge

      Re: Culture change

      The reports detail a culture in which staff, and managers, often fudged test results to get products out the door.

      And this is different from $any_other_big_corp how?

      Microsoft Win8, 10, 11 and updates, Apple 'you're holding it wrong', all car manufacturers recalls, and the list goes on.

      1. jtaylor

        Re: Culture change

        And this is different from $any_other_big_corp how?

        This is not just business as usual. Plenty of companies value quality over crap. It's just not as visible when things work like they're supposed to.

        When Mitsubishi Electric cheated, they didn't measure up. They failed.

      2. PeterM42

        Re: Culture change

        And the list goes on to B.O.E.I.N.G. (Bits Of Everything In Neighbours Garden).

        As you indicate, @Alumoi, Microsoft have been demonstrating this for years. Bill Gates would be turning in his grave if he was dead.

  2. Anonymous Coward
    Anonymous Coward

    This is the problem with being profit and numbers focused. If you get lambasted for not making your target numbers, you're gonna find ways to cut corners.

    It's the capitalist way and we all reap the rewards..

  3. Anonymous Coward
    Anonymous Coward

    Mitsubishi Electric

    Producing more Mitsubishit

    1. Jimmy2Cows Silver badge

      Re: Mitsubishi Electric

      Wonderful! Let me be the first to thank you for a cuttingly incisive, witty and well thought-out comment. This forum, nay, the world, desperately needs more people like you.

  4. deive

    Glad my new air source heat pump isn't a mitsubishi!

  5. Michael Strorm Silver badge

    Mitsubishi Motors cover-up scandal anyone?

    I remember Mitsubishi Motors had a big scandal around fifteen-to-twenty years ago when it was revealed they'd been covering up vehicle defects (which, according to the article, went back decades).

    Yes, I know that technically that was a different company in the same group, but it wouldn't surprise me if there was a commonality of culture. It also shows that things like that can hang about vaguely in the consciousness, damaging a company's reputation for a long time.

    Incidentally, that article reminded me that Mitsubishi Motors stopped selling cars in the UK last year. I wonder if that's because their market share was affected by the scandal? (They were never as common as (e.g.) Ford or Nissan, but there seemed to be more of them about decades ago).

  6. Anonymous Coward
    Anonymous Coward

    Let's be honest

    A Japanese domestic product released without any QC testing is still likely to be more reliable and perform better than an equivalent sourced from anywhere else.

    This is, after all, the country that launches an enquiry whenever a train is 30 seconds late.

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