
SNOW Sucks
at the ground level it makes life a LOT harder for those of us who actually do the job.
Encourages the dumbing down of IT (or whatever services are being used) & takes 10 minute jobs and makes you spend 1/2 the day filling out forms in SNOW to close a ticket.
In a multi vendor environment, all that happens is that vendors push tickets around in circles to meet their SLAs without actually fixing the problems.
Literally makes me puke!