Re: Offensive and poorlt thought through
That's reasonable because all users are wankers and arseholes.
Not all, but a great deal of them are.
Part of it is not their fault.
A huge percentage of users at some point were convinced early on that using a computer was easy as 1-2-3 and for everybody.
MS was the creator of this misinformation machine, with IBM close behind.
After all, they had to sell their software with the kit and telling the truth (ie: it was not easy as 1-2-3 and certainly not for eveybody) would certainly hinder their objectives.
So people drank the new kool-aid and every TD&H who could afford one went along: puchased an x86 PC, connected everything, started it up and presto!: the future was before them.
And it was just an <Enter> away!
This, of course, dripped down into corporate/government structures and every one with a PC at home knew how to use one so very few people actually got proper training.
ie: the type of training that a desktop support person needs the user to have so they can do their job properly.
If I had a US$1 for each time (another life, long ago) I had to explain basic-basics ie: how to save documents to drive or diskette, make a backup, shut down properly a PC, directly deleting (instead of opening) *.exe files arriving at the inbox, etc., etc., etc., many times to the same users over and over again, I'd be a wealthy man living out my retirement on the St. James coast in Barbados.
If you add to this that sometimes users are also assholes, the combination can be quite annoying and the only way to deal with it is ignoring them, being rude, or downright bad.
The second time one of the assholes ran an *.exe from their mbox and called me to get things sorted out, I asked him if he had not understood my previous instructions.
His answer: "No matter, get it fixed. That's what your are paid for."
My reply: "You're right"*
* A low level format of his C:\ with all the personal files he should have (as instructed) backed up to the diskettes I provided for him, didn't bother look to see if any were recoverable.
From then on, that was the standard procedure for those events and after a couple of months, *.exe calls were no more.