Atlassian outage lingers, sparking data loss fears Atlassian is still scrambling to recover from a recent software script fiasco and is hoping no customer data gets lost, which may be more than Microsoft can manage if OneDrive, as some have reported, has been intermittently corrupting large uploads for at least two months. Four days after some Atlassian customers began …
They are still discussing and trying to estimate the effort.
I find on my current project, that process at times works out at multiple times the effort required to fix/solve something.
Multiply the number of people in the meeting by the amount of time spent discussing the topic.
-> This is extremely concerning to us, as our mission-critical institutional knowledge lives in Confluence at this point," said one Atlassian customer
Then I would expect this customer to have thorough and reliable backups. Saying it's 'with Atlassian' is not an answer.
With many, most ?, online applications the user has no access to the data. It's not like a local database where you can dump it out to a local backup.
So yes, you are 100% reliant on the service provider having backups and being able to restore them.
Yes but no, use of the brain-dead cloudy stuff is forced upon the companies by the suppliers. Look at how Microsoft is more or less forcing you at knife point to push everything to their Azure stuff, or Atlassian no longer willing to renew the on-prem licenses (they seem to be backtracking - but for how long?). While you could in theory move all of your TSQL stuff to another DB hosted on prem, this is a bit of a migration project, same with moving from Jira + Confluence + BitBucket to something else. Migrating the data is one thing, another thing is training all of your devs to do it the new way, and recreating the processes you already implemented (with none of the original devs still on board). But recreating the relationship between data sets in the different software packages from a new (or rather more likely: several new) vendor is a whole 'nother can of wriggly things you will have to open, and that will take a lot of money, effort (=money) and time (=more money).
-> Look at how Microsoft is more or less forcing you at knife point to push everything to their Azure stuff
You can't run to the shops and buy a hard drive? I'm writing in general terms, of course.
If you value your data you should back it up.
@ Simon Hobson: "With many, most?, online applications, the user has no access to the data."
True! And, you'd be a fool to choose to use such an application. Just as with other sorts of outsourcing, you can outsource the work, but not the responsibility.
Saying, "Everyone else does it this way!" doesn't get you off the hook.
Minimal to none, expr. english, IT jargon: 2 entirely different meanings, depending on who says or reads this statement:
- provider side, who screwed up: peanut compared to the huge amount we manage, we are not worried
- user side: between 0 and 100% loss, depending of if you're one of the happy few (or not) impacted. Roll for initiative, suckers !
We had to ditch using OneDrive as a backup destination as more often than not, downloading a large file (e.g. 1GB) would have a different hash compared to the one we uploaded.
It wasn't consistent, so it didn't appear to be MS value-adding some metadata on every upload.
This was happening well over a year ago, switched over to Dropbox who at least seem to be able to provide the same file you provided to them...
I believe this has been fixed by Microsoft.
theregister.com/2022/04/08/atlassian_service_issues_linger_leaving
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