Microsoft restores Remote Assistance to Intune – this time as a premium feature

Microsoft is restoring first-party support for Remote Assistance, logging onto a user's PC to troubleshoot, but "at a price above the existing licensing options." Intune is the company's cloud-based Windows and device management tool. When first introduced as Windows Intune in 2010 (the days of Windows 7), it included a …

[Blackjack]

Is Apple did it first a valid excuse? Cause you know Apple actually makes you pay extra for the Iphone charger, something you absolutely need for the machine to function.

[Peter-Waterman1]

Msft already do this in azure. Want highly available Azure functions, that’s a premium feature please.

[Anonymous Coward]

Errrr?

Apple does not make you pay extra for an iPhone charger. Any USB outlet can do it for you. Are you that much of a numpty?

My iPhone is charging right now with a USB cable bought from Tesco which is plugged into a USB socket on the kitchen wall. Nothing was bought from Apple at all as the phone was purchased from a pawn shop.

[steviebuk]

Cloud first

Is all I hear companies bang on about not realising how expensive it is. They'll listen to the bullshitter consultant and ignore me time and time again. This always happens, draw people in until they can't do without then charge them. Google did this with their unlimited space for photos. They even did it in their business package, I discovered for £11 a month I could get unlimited Google drive space in gsuite business, so on that and using it for personal backups. Yet they've now changed it, so far my package doesn't appear to have changed but new users can only get the unlimited space if they have the expensive enterprise package.

[Anonymous Coward]

Microsoft munificence

> Microsoft blessed one of them by integrating TeamViewer into Intune, leaving users responsible for the additional licensing cost.

So if I understand this right, there used to be a free MS solution...which MS withdrew...so 3rd parties stepped in with their offerings...and eventually TeamViewer was officially supported but users had to pay extra? And now that a built-in solution is coming back, Microsoft has decided that you'll have to continue to pay extra.

Clearly this can only be because MS don't want to put the developers of TeamViewer out of business! After all, MS have a long history of carefully ensuring that the smaller software companies they partner with are always treated fairly. So fairly in fact, that those partners rarely have to go to court to get their contracts honoured.

[MatthewSt]

Quick Assist

Quick Assist is built in to Windows and works without any form of management software being set up. Not sure why you'd pay extra for this when you can just say to the user "Open Quick Assist and type in this 6 digit code"

[steviebuk]

Re: Quick Assist

Just looked it up. Never knew that existed.