Magnanimous Apple will allow people to fix their iPhones using parts bought from its Self Service Repair program Apple, having long stood in the way of customers who want to fix their own devices, now says it wants to help those who feel they have the right to repair their own products. On Wednesday the iBiz announced Self Service Repair, "which will allow customers who are comfortable with completing their own repairs access to Apple …
After a two apple devices and an unmitigated HATE for i-tunes, apple's super ridiculous prices, on top of apples severe overpowering enforcement to negate user 'flexibility of choice and customisation' aka WE CONTROL THIS.. YOU DO IT OUR WAY!!, i'm beginning to recind on my abject avoidance of the stupid tax hard/soft -ware provider.
My reasons are simple... M$ are moving into the niche created by apple, whilst apple moves out. Yet doubly worse because M$ gives up data, removes options of longevity and support, and equally just does what it want's in terms of FORCING consumers. A cloud-based-only anything is not what everyone wants, nor needs, yet forcing new hardware to accomplish it's desires, at users costs, is tantamount to apple. At least Apples business model was clear from the start. ish.
~IF~ apple moves more toward the gap M$ is leaving behind, i shall certainly consider it an option, expensive, but definitely an option/.
Before you get too celebratory, consider the following:
1) Apple sells the repair kit. So they get all the profit.
2) If the consumer stuffs up their kit while repairing, it's likely not a warranty item as it was consumer caused damage. But Apple will be happy to sell them a new one, or such.
"Wow, I believe the Christmas ice-skating rink opened in Hell today too."
You might ask Lucy but i believe the skating rink is always open in hell.
Lets see if Ebag had his hands in Apples T&C.
(For those not getting the reference, Webcomic "Adventures of God", published un Webtoons.)
Whilst I expect the parts to be expensive, the shonky kits I’ve used from eBay et al usually result in a working phone but much poorer quality screen and when it comes to Li-Ion batteries I’ll always be more comfortable with a genuine part.
I’ll wait to see pricing prior to celebrating too hard, though.
Indeed. I thought I was being sensible buying both the tools required (heat pad, spudger etc) and a battery required from iFixit to give my Galaxy S8 a new lease of life. The 'new' battery lasts no longer than the 30 month old battery it replaced. So that's 35 quid and a couple of hours wasted.
iFixit do good work, but they are a business often presenting themselves as a consumer advocacy group. The Reg is curiously uncritical of them, and often takes their position as gospel.
By the way, official Samsung battery replacement service is roughly the same price as the official Apple service. I.e, roughly ten percent of the original cost of the device.
This is exactly why i have invested in a collection of tools and buy the necessary parts for my aged whatevertronics from sources that specialise in them.
I have also made poor experiences with those "tools and spare parts in one box" offers and prefer to be able to choose any part and any tool i might require from appropriately specialised - and different - sources.
Those one in a box offers always seem to lack in quality, either of the tools, the parts or even both.
Watch for the fine print on this one.
Having been the manager of an Apple Authorised Service Centre some 30 years ago, this change is so against Apple's corporate DNA that I expect they will throw some road blocks in the way and generally make the whole process so painful that most people will give up and just continue to buy gray market parts.
The Apple article states "To ensure a customer can safely perform a repair, it’s important they first review the Repair Manual" Expect to have to answer a multiple choice quiz to prove that you have read the Repair Manual before you can buy parts.
New screen sir? Very reasonable at only £199, sir. Oh, and you're also required to purchase the repair guide manual, just £499.
Oh, you've already got one from a previous repair? I'm sorry sir, that won't do. Things may have changed in the intervening time...
[*] All prices made up on the spot. Prices may go down as well as up. Your house is at risk if you fail to keep up mortgage payments. Consult your doctor and your pharmacist regarding side effects.
New screen sir? Very reasonable at only £199, sir. Oh, and you're also required to purchase the repair guide manual, just £499.
You can get an Apple Iphone 11 screen repaired for £194 and they will do it for you while you wait.
Don't break an Iphone 13 pro screen Max though, that's going to be £316.
Other end of the scale, iPhone SE. £136.
I bet they will be offering the same thing as some "repair friendly" companies - that is the whole assemblies at inflated prices rather that individual components that could go wrong.
Charging chip dead? You will have to buy an entire motherboard for $xxx rather than just the chip for $5.
I hope I am wrong.
On the other hand: the vast majority of people, I suspect, would far rather pay the couple of hundred quid for an assembly that 'just' plugs in and is likely to work, over spending a fiver for the part simply because they have neither the tools nor the ability to replace the chip.
I've been soldering for nearly fifty years, in a professional environment, and I'm still leery of some of the recent smaller packages, particularly grid array types, without the proper equipment. Which is not necessarily cheap - a ten quid Antex isn't going to be the soldering iron to use for this sort of stuff.
Well apparently to replace the keyboard on a macbook requires buying an assembly containing the entire top of the case (case, touchpad, keyboard, battery, etc). Apple won't sell you just a keyboard. SO that makes your keyboard repair $400 rather than $50 that most other laptops would be.
I suspect most people would rather go to a repair shop that knows what they are doing (which means one that isn't authorized by apple of course) and pay $100 than pay apple $400 for an assembly to do it themselves. Of course Apple has no interest in allowing that. They only want to pretend they are allowing repairs.
"Well apparently to replace the keyboard on a macbook requires buying an assembly containing the entire top of the case (case, touchpad, keyboard, battery, etc). Apple won't sell you just a keyboard. SO that makes your keyboard repair $400 rather than $50 that most other laptops would be."
Depending on the model, that's not unheard of. Some Lenovo models are like that too. Most of the business grade stuff, a keyboard swap is easy and takes under 5 minutes. But some are part of the cover and involve an almost total strip down to swap because it's a sealed unit meaning a drinks spill isn't likely to wreck the main board, SSD, battery, or anything else inside the main case. The Carbon X1 would be an example of that while the majority of L, P and X range, don't have that extra protection, but are cheap and easy to fix. Unless it's a spillage related keyboard fault in which case it may be a write-off, if not now, then in the near future.
Maybe the individual won't be able to solder it, but you could still get the chip and go to the bloke down the road who will solder it for xx. Still way cheaper than whole assembly.
Now maybe BGA chips can indeed pose a difficulty, replacing a tiny QFN chip is really a minute job and it's very simple.
Even if the charging chip were available at a reasonable price, this particular fix is way beyond what your kitchen table tinkerer will be able to do.
I'm pretty handy, being able to do diagnosis, sub-assembly replacement, and on older devices, soldering of through-board components. But I find surface mount components hard, not having hot air re-work stations, microscopes and board heaters. And looking at Louis Rossmann's videos, Apple products use every trick in the book to make their devices small, leading to difficult component level repairs.
It's the independent repairers that I would want to do this type of fix, and I'm wondering what hurdles they will put in for these people. I can see a situation where you have to prove that you personally bought the device before Apple is prepared to sell replacements to try to exclude the independents from the market.
Definitely sounds like a step in the right direction.
I hope it arrives in Blighty sooner rather than later.
I just hope it's not like Dell/Lenovo/other manufacturers where the required parts are never in stock or if they are, the price puts the cost to repair the device awfully close to the cost to replace it.
Apple didn't do it by pure magnanimity, but because the market is changing.
It shows that customers ask more and more to be able to fix their devices rather than buying new stuff and throwing the old one in the bin. It's a very positive move.
Next step: forbid companies to install any blocking device artificially blocking installation of components bought from other companies. Competition is good for customers, isn't it?
I used non-apple parts to repair my family's iPhones* but the quality was often sub-standard.
Now we just take them to the Apples Store and get them to do it. It's a bit more expensive but far less hassle.
Would I bother again, even with genuine parts? No.
* With 12 iPhones in the family there was nearly always one needing attention!
Last time it was "CEO of an undisclosed startup": https://www.theregister.com/2021/11/05/nasa_software_licenses/
Good idea to change it. "CEO of a stealth startup" must look way better on a business card. Plus you get to not answer the inevitable questions, à la Jethro Bodine, double-naught-spy:
Q: "Stealth startup, what's that?"
A: "I could tell you, but I'd have to kill you."
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