"By connecting and rationalising our business processes across functions, we are able to more quickly resolve internal process gaps and delays, realise significant efficiencies across departments, and refocus our resources on providing the best possible service to our residents,"
Well, there's the dream. It remains to be seen when, and if, it becomes reality. Even money that it all ends in tears, and the lawyers are the only ones who win.
"If you can't be part of the solution, there's good money to be made in prolonging the problem"