Re: Set up and switched on
The problem is that everyone assumed that the people in charge of "set up and switched on" know precisely what they are doing, and do so perfectly, every time.
And, of course, when we "assume" we can not be guaranteed of someone making an ASS of themselves.
My boss commissioned a web site without a single word to me (the "tech" of the company). Handed off to me after construction for me to look after, a year later it was hacked. Why? Because the builder placed the web site on the server without changing any defaults, they left the admin pages in the default locations and failed to change any site permissions, as well.
After I got a grip on the site design, discovered the flaws as well as the expected correct procedures to follow when installing the SMS, I corrected the flaws, reconfigured the system as well as corrected coding errors...and cursed out the incompetent writers. As well as let my boss know how unhappy I was with both the quality of the work plus him not letting me in the decisions in the first place, meaning that I was picking up the mess.
The Centre, I am quite sure, hired web designers to do that job. But with little oversight, and likely no one to double check the design work, it went live under the expectation that the designers would have taken care of all issues. That's why you hire a contractor in the first place.
But, like home contractors, you need to keep your own eyes out on things.