back to article Email billing blunder meant MVNO iD Mobile told 24,000 customers to pay up or have their service suspended

iD mobile – the Dixons Carphone-owned mobile virtual network operator (MVNO) which piggybacks on Three UK's network – has apologised after a billing snafu warned 24,000 customers they needed to cough up or else. In an email sent to customers earlier this week, the MVNO warned: "There is currently an outstanding balance of £[xx …

  1. idiot taxpayer here again
    FAIL

    It really fucks me off

    when a company "apologises" and uses the phrase…

    "and for any inconvenience this might've caused."

    it should read something like "and for all the inconvenience that we have managed to cause you because we are arseholes"

    Just saying

    1. Hawkeye Pierce

      Re: It really fucks me off

      Came here to say more or less the same. Withouut using such colourful language, I would have some measure of respect for the first company that instead says:

      "... for the inconvenience this has caused".

      Using the words "any" and "might" basically says you don't believe it caused anyone any inconvenience but IF it did, then you're sorry.

      It really would cost the company nothing to use the words "the" and "has" instead of those two words and it would come across at least as being a smidgeon more genuine.

  2. nematoad Silver badge
    Unhappy

    But...

    "It's easy to be reassured by a big brand, but virtual networks have to work harder for your money, and do so by offering extremely competitive alternatives,"

    Yes, probably true but if, like us, you have no choice but to use EE as they are the only one providing a signal, what can you do?

    If only there was some way of overriding the laws of physics.

    1. tip pc Silver badge

      Re: But...

      https://mbnl.co.uk

      Yes, probably true but if, like us, you have no choice but to use EE as they are the only one providing a signal, what can you do?

      If only there was some way of overriding the laws of physics.

      Three & EE share masts and backhaul across their networks. no overriding physics needed, just jump to Three or an mvno of three or EE.

      1. Victor Ludorum

        Re: But...

        just jump to Three or an mvno of three or EE.

        iD Mobile is an mvno of Three, run by CarphoneWarehouseDixonsPCWorld...

      2. X5-332960073452
        Unhappy

        Re: But...

        Not in my experience. EE two to three bars, Three zero bars.

  3. Pascal Monett Silver badge

    "some customers have been sent an outstanding balance notification in error"

    I know that, where email is concerned, it is really easy to fuck up even when you're trying to do things right.

    However, it must be said that it would make things simpler if you could compare the recipients actually generated to the list you're expecting before sending out the mailing.

    I do not know of any tool that allows you to do that. Of course, you could use Word and generate the mails before sending them off to Outlook, but that is you doing the job. I'm thinking of something integrated in your mailing tool that does the job and flags any discrepancies before proposing to send it all.

    1. Swarthy Silver badge

      Re: "some customers have been sent an outstanding balance notification in error"

      Something a bit like running a SELECT statement in SQL before changing SELECT to DELETE?

      A mail generator that would inform you that X mails will be sent and log to which emails it will be sent to, so that the data wrangler can look if the number is way off.

      But I dobt that that athat would be viewed as a sellig pont. Who poofreads things befroe hitting submite?

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