From 5 days to 5 minutes
Dear me, just how much paperwork has been slashed to get to that ratio ?
Doesn't that kind of mean that the paper process was not very efficient ?
I understand that a paper process in three steps could go from a day to an hour (or even 15 minutes), but if it used to take 5 days and now takes only 5 minutes, some kind of corners must have been cut.
In the best-case scenario, of course, it means that they have successfully streamlined the overall process.
In that case, congratulations.