They dont have access to their systems
Contacted them
Asked to reset my pin
They keep stallin
Keep sending nonsense
1 hourlater and they wont reset my pin
Heted the chat log
How can I help you today?
How to change my pin
Thank you for messaging us. Looks like there’s a wait, but we’ll be with you as soon as we can. We appreciate your patience. Self-service options are available at https://t-mo.co/selfservice
Life is boring if you're not smiling. Hi there! This is Princess one of the well trained expert here at T-Mobile. Let's put a smile on your face today. Thank you so much for your time and effort to messaging us. It seems that you want to change your pin, is that correct?
Yes
Hello?
Would you mind me asking, Dev Null why would you like to change your pin?
Bc tmobile failed to do its job and screwed all of us
Oh my! Can you tell me more what happen, Matthew? I want to help you on this.Tmobiles incompetence to protect its own customers. 100 million customers are affected. Name ss address etc all compromised bc your executives are too stupid to realize they had been hacked. They had to be told. But i am sure they collected their bonus for meeting metrics they set up and were able to cheat. Meanwhile they failed. Does that help capture the cust care directive for those that want ro know if customers are even aware? Tmobile is no different than comcast or att....tmobile didnt proactively notify...they let media outlets do it Your ceo cfo cio xiso cmo will all laugh about tomorrow... they are prime examples of incompetence greed and self congratulatory inbred shills. Cant wait to find out which law firm is doing the class action suit. So… princess can you help?Can you unsell my onfo off the dark web? Can you convince your Chekist goons to undo their failure?
I cant wait for that attention whore of a ceo to do his media tour of how hard he is working. Tell him to take a knee.
So...reset my pin
Princess...are you still wanting to help?
Dev Null I'm so sorry about what happen, but I just want to ask is this all about the data breach?
I'm still here, Dev Null. ❤️
Duh...yes
Leave off the infantile emojis
I see. No worries, Dev Null because we are working around the clock to understand all the potential impacts on you and all of our customers. We have not finished the investigation to determine whether your personal or customer data was involved. The investigation will take some time but we are working with the highest degree of urgency. Until we have completed this assessment, we cannot confirm the reported number of records affected or customer impacts.
Bulllllllsshhhhhhiiittttt
You didnt write that
That came in your inbox from legal.
Hi there! My name is Carl, the supervisor of the expert. I saw your conversation and I want to personally thank you for allowing us to help you today.
Bullllshhhhiiit
I'll be sending you updates to your number.
What is your canned message from legal?
That you "understand?"
That you are "in this together?"
I get updates b4 you do
Carl...do you really think a pdf from your lawyers will make this any better?
100 million records of PII for sale
Why would yo think some "we are working hard" but refuse any responsibility pdf would do any good?
And i still dont have my pin reset.
What ...no heart emoji? Carl... watch Office Space. You need more flare. Carl i am not smiling...is life boring?
Carl....reset the pin.
Carl????????
Should i purchase your ss# and email and drivers license and address off the dark web?
Mine is now out there bc of tmobiles total incompetence
Cant wait to find out it was an AWS bucket with no security on it.
Carlll....princess.... are you there?
Cant wait to post on reddit... SANS ..
So far your failure to reset my pin has only made this a better post for reddit.
Carlopierre...are you making me wait bc you got ur feelings hurt?
Princess can you send Carlopierre a heart emoji?
Sorry for the wait . We are offering McAfee ID Theft Protection Service for free, for more information see Cyber Security Incident August 2021. To sign up for the service send callers to https://www.t-mobile.com/brand/data-breach-2021/next-step
Its too late...information already sold
Free? This is just as insulting as if you had offered me a $10 credit. This is as clownish as when Equifax had to do this.... 90% of the country already has this bc of equifax. And your cyber sec ins pays for this. This literally costs tmobile nothing.
Reset the pin
Or can you not reset the pin bc the breach also locked you out from your own systems? That will make a helluva news story for www.theregister.co.uk
Every minute u delay is additional proof u cannot reset. Every minute is a larger payout from class action.
Mcaffee....lol..
What else you got?
How about u refund my annual expenditures with T the Breached Mobile for the last 9 years...
How about your entire c suite of clowns and ass hats resign and go to jail?
We understand you . We will be updating you regarding this matter.
Dont need an update
You need a good legal team
And no...u dont understand...so patronizing
Reset the pin