back to article Financial Ombudsman Service to ditch tech heads as it open arms to Workday and outside service provider

The UK’s consumer guardian for the financial services sector looks set to chop 38 jobs from its IT department in favour of buying Workday cloud-based HR and hiring an external service provider to support its compute plans. Just week ago, the Financial Ombudsman Service (FOS) launched a tender for an IT services partner capable …

  1. Potemkine! Silver badge

    "organisation change journey"

    What a nice term to describe a job killing spree.

    Will it cost less? Yes, probably at first. But it the coming years it will be much more expensive, because of the loss of reactivity, the demise of internal knowledge and the fury of disgruntled users having to deal with underpaid and under-tech-cultivated outsourced support.

    It a short-sighted view, to please bean counters and shareholders.In a few years, it means a loss of efficiency that will impact productivity. That's not a problem for the C-suite, they will be gone elsewhere for a long time with the huge bonuses they'll get thanks to the massacre they orchestrated.

    1. Mike 137 Silver badge

      Re: "organisation change journey"

      It may well also become more expensive as the cloud provider racks up its charges once it's got the organisation firmly by the balls.

  2. elsergiovolador Silver badge

    Slashing IT department in 2021

    Is like slashing your organisation's arteries.

    In my opinion, given the rampant corruption and lack of any action against it, I'd say chances are this will be a company belonging to one of mates designed to funnel tax payer money, with actual IT staff composed of the cheapest workers barely passing basic competency tests.

  3. Brewster's Angle Grinder Silver badge
    IT Angle

    We need highly skilled, highly paid jobs. So why not train in IT? Then you, too, can be made redundant!

  4. Tim99 Silver badge
    Facepalm

    Oh dear!

    It won’t go well. Unless, of course, the intention was to make it easier for dodgy finance types to rip people off…

  5. Anonymous Coward
    Anonymous Coward

    Financial Ombudsman Service

    "We resolve disputes fairly and impartially, ..."

    but your service provider won't.

    "... and have the power to put things right."

    but you are giving that power up to "save money"?

  6. steamnut

    What is it for?

    What does the "The Financial Ombudsman Service" actually need so much IT for?

    The definition of an ombudsman: "an official appointed to investigate individuals' complaints against a company or organization, especially a public authority." Surely that doesn't need much IT as it is a talking shop?

    1. Anonymous Coward
      Anonymous Coward

      Re: What is it for?

      They need loads of IT as complaints against their mates are through the roof. It’s a waste of time using this service as they’re funded by the very companies the complaints are against.

    2. hoola Silver badge

      Re: What is it for?

      To ensure that efficiency is increased to the point that it is impossible to actually do any meaningful work.

      Most IT schemes follow this path with the only winners being the manglement that commissioned it and companies involved in delivering the resulting debacle.

  7. PeterM42
    Flame

    How many..........?

    ...........brown envelopes.

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