Elephant In The Room
"It [Cloudstar] offers remote virtual desktops, cloud-hosted software and storage, and IT security to businesses in the Americas working in real estate, finance, insurance, and petrochemicals."
"..it was the victim of a highly sophisticated ransomware attack" 
Unless it really was a "highly sophisticated" attack  they can scrub IT security from their claims.
And their seems-to-be solution...? Pay the ransom. ("Negotiations with the threat actor are ongoing.")
Way to lead by example guys! Keep up the good work! /s
I wonder if their cyber insurance is provided by one of their lucky customers... Who now can't pay up as they don't have any systems LMFAO
 Never heard that before. Nature of the attack: open port; phishing; Print Spoiler? Answers on a postcard!
 If it was, they may be forgiven.