Kaseya restores SaaS, then 'performance issues' force a do-over

Kaseya has fully restored its SaaS product, then quickly inflicted a little more unplanned downtime on users. The company yesterday commenced the process of rebooting the SaaS servers it hardened in the wake of the attack by perpetrators of the REvil ransomware. At 08:00AM Eastern Daylight Time on July 12th the company …

[Pascal Monett]

“With the large number of users coming back online in a short window"

Which is something you absolutely should have planned for and guarded against.

But no, you gave everyone the same startup time and then you're surprised that they all came in at that time.

Tsk, tsk.

[Anonymous Coward]

Re: “With the large number of users coming back online in a short window"

At this point "Kaseya planned for" is an oxymoron.

[Claptrap314]

Re: “With the large number of users coming back online in a short window"

Yep. Looks like they need the help of someone with real SRE experience.

I'm available, but I'm going to need my money up front...

[Missing Semicolon]

Using or exporting?

I would have thought the most sensible thing to do is export anything important then bin the lot.

[fidodogbreath]

Some users have also reported that even after the reboot, Kaseya’s SaaS services are more than a little sluggish.

"Our systems used to get pwned in less than a minute. Now it's taking REvil 25-30 minutes or longer to encrypt and exfiltrate our data. Very disappointing!"