So to keep investors happy, they are upsetting their customers, the source of revenue.
From the looks of it Kyndryl is destined for a low involvement with hardware too so that outsourcing may not turn out too well for the clients either.
Teradata is outsourcing field-based support on both sides of the pond to IBM, much to the alarm of some customers who fear a loss of knowledge in keeping its trusted on-prem systems up and running. The global data warehouse stalwart made its name with tightly integrated software and hardware systems sold as analytics " …
I really don't get the 'Kyndryl' name, IBM have a name, and had a reputation, 'Kyndryl' sounds like cough mixture. On "outsourcing may not turn out too well" does it ever turn out well? I got TUPEd to big blue in an outsourcing deal which went sour, and then got cut loose to work on other accounts,... and the list dwindled, and many places started hiring their own IT and bringing it in house again.
Just more proof of the pudding that investors don't always have the long term success of your company in mind.
The market is extremely short sighted, much akin to description of taking a mob boss on as a partner in the movie "Good Fellas":
You want to take time to build a solid transition process for your customers to get from on premises to cloud, F'you where's my money?
You want to maintain your field teams to support existing on premises systems, keeping that one major factor that differentiated your company from your competitors, it's amazing world class support and service, F you where's my money?
If the investors think they can get an extra dime out of your company by burning it down today, rather than waiting a year for dollar, investors will not only bring matches, they'll bring flame throwers.
Amazing how so many of the CEOs have been so reactionary to market opinion instead of stepping back from the blathering of market analysts and instead step forward to act as leaders of the market...
Ah well... I guess it's ok to let the market lead to you ruin as long as you've got your own golden parachute, eh?
TerrorData probably have a chokehold on its customers enough that cost cutting ... I mean cost reduxtion.... centers with enough skin in the game to sign up to cutthroat ... I mean brutal cost reductions ... by way of rewriting agreements ... I mean reaming contracts ... Errrrrrrrrrrrr
So basically gouging customers and while cutting support costs .... Who in the world can hate that??? Also CEOs with fat paychecks and golden handshakes and cash raining parachutes sure wont care about the split beans in the meat grinder of support.
I'd be worried about IBM being responsible for *anything* nowadays with all the lawsuits for failure to deliver and failure to execute. I'd much rather have someone *reliable* looking after things, like that nice high school kid down the street who "knows computers." He'd beat the heck out of the last "junior staff" IBM sent to a client site I worked at.
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