"reliable and robust technology services" hire a department internally then!!!
An external company will say "Sorry can't do that, its out of SLA" internally they'll say "We should have a ticket but as you're desperate we'll do it now and sort the ticket out after".
Why don't these people ever get this.
A company will now tell them bullshit and maybe do it cheap for a year then put the price up massively the next year.
I wonder what Dr Mike Pound and the like think of this (computerphile)