A shame, but only to be expected
Now that the call centre operators have realised that their
droids underpaid minions valued call centre operatives are at least as productive when wfh, this was always going to be on the cards.
Tesco Mobile has extended its customer management contract with Capita for another three years as part of ongoing plans to streamline the grocer-cum-telco's customer service operation. The deal – worth £57.6m over three years starting September 2021 – bolts on to the £140m five-year deal inked in 2016. Back then, those …
Yes, and they probably looked at a map and decided those who need/want to be in a call centre and not work from home only have a little over half an hours drive from Bury down to Warrington. Apart the trip including the bit of the M60 guaranteed to have long delays on it every day in rush hour.
aI wasn't aware that Tesco's had ANY customer services. Not so long ago, I had resn to contact Tesco's Customer Service, over a relatively trivial matter. Over an hour, later i had been totally unable to get past the diversions erected against any member of the public getting to any place within tesco's. Unless it was through the street door into the shop. Which, at that time was forbidden by the Covid regulations.
Ah, right, thanks for the update. Now that you mention it, I do remember a number of situations around the UK, especially in border areas, where there were different rules in place on either side of the border, especially obvious in those places where a border runs through a town or village. IIRC, there one place where the pubs were open for outdoor service on one side of the street and closed on the other!