Vietnam asks Samsung to find it some COVID-19 vaccines Vietnam’s government has asked Samsung to find COVID-19 vaccinations to protect workers in provinces that are home to industrial parks, a request that reflects the co-dependence between the Korean Chaebol and the rapidly developing nation. The call for Samsung’s help came as Vietnam on Saturday announced detection of a COVID- …
You know the difference between Asian customer service and European customer services?
I think it's this: I deal with *individuals* in Asia, named specific customer support people, complete with their specific switchboard extension, and specific contact details, usually the same person each time. In Europe I deal with generic call centers, central telephone numbers, and generic customer_support email addresses shared by a room full of customer support agents.
In Europe each conversation is like talking to a goldfish that has forgotten the 50 previous discussions. Each request is hit by the problem that you're constantly talking to a new person each time. A new person who hasn't read the file, doesn't have a clue what I'm talking about, and is trying to read and familiarize themselves with it as we speak, jumping to random conclusions as we speak from half heard phrases and scan read documents.
This became crystal clear when Thailand went into lockdown and I'd call my specific contacts, to ask a question, but they're working from home, and it would ring through to the central switch board instead, and I'd get a generic clueless office person, different ones each time. Instead of the usual amazing competent professional customer support I'm use to, I get Euro style goldfish now.
Now Vietnam is going to be like that too, everyone will work from home during lockdown, and I'll have to deal with mindless crap.
I f***ing hate dealing with Europe customer support. It it constantly making the same mistakes over and over again. I'll get ask for documents, provide the documents, get asked again for the documents, and again, and again, and each mistake the customer support doubles down on the error to save face. "You haven't provided X & Y". me: "yes I have, I'll forward it to you again, this has already been dealt with by [person]", "Ah yes, but I meant Z &K not X & Y", me: "But Z is from 12 years ago and I won't have that document, have you misread the date on document X?" , them: "No, my rules say you need to provide Z & K & C & D....", me: "erm your rules are on your website and say X & Y, which I've provided to you now 3 times, been approved twice, and wonder what the fook is so wrong with you.... By any chance are you at home out in the garden shed without your CRM access?? You incompetent moron?"
That last sentence I have in my head, usually its more like, "erm I'll investigate at my end", or "erm I've found a better local option", its a polite "good bye you lost a customer but don't know it yet" response.
It's the holly checklist (vetted by lawyers, HR, political corectness officer, DPO, safety inspector and accountants) which must be obeyed to the punctuation signs in order to avoid a lawsuit against the company.
Coupled with the externalization of the customer support to the cheapest contractor, you get the perfect customer support system: the user is so confused that he gaves up.
Cynical? Moi?
Google "Tinie Planet".... it's a youtube channel
A German girl called Tina, use to live in a van, doing the cyber-nomad thing, paying the bills by doing call center work.
That "cheapest contractor" you mention, may be simply a gig call center company hiring anyone with a computer over the internet who in turn are sitting in a parking lot, with a full porta-potty, in their van, stealth camping, earning some pocket change doing call center work.
Not much better than simply using one of those "automated agent" things really. Just a person reading from the same scripts, me thinks.
Cynical, ich?
> I get Euro style goldfish now
Goldfish are the future of customer support. Think about it, how much do you pay a moderately qualified human, and how much a goldfish?...
Now of course you can argue that a goldfish can't solve customer problems, but if you think about it that's not really a problem. Customer problems are often time consuming (expensive) to solve, besides the customer has already paid (else he wouldn't be a customer!), so if a simple power cycling can't solve the problem, it's better to somehow convince the customer to abandon. And you do that by hitting him with a wall of tedium and incompetence. Constantly asking the customer to do the same (clearly pointless) actions over and over again is page one of that playbook.
Sir or madam as the case may be
Your post contains insulting remarks about goldfish. We find that extremely disturbing. Goldfish are conscious entities -- with feelings.
We demand that you withdraw your comments. Otherwise our attorneys will be contacting you.
signed -- The Piscean anti-defamatory society.
P.S. If you wish to modify your posting to criticize capitalist practices, feel free. Just leave fish of any sort out of it. But if you don't mind some friendly advice. Capitalists are quite powerful and they do not take criticism well.
Most of the news I see for VN living here, seems to be more based around getting the Astra Zeneca and Pfizer, Sputnik they are building a factory for apparently. They are also in stage 3 trials of their own.
I think they are getting as many as they can really, the chances of getting them originally was harder because most G8 countries had a priority to them, (TBF also most chucked in a lot of money for research into them).
But this is the biggest outbreak here I think, and they will do things like quarantine a whole factory, in fact there's an image of them setting out tents in one place cos the workers are now quarantined, and someone I know ended up quarantined on the farm they worked at for a few months. Right now I think they are really trying to keep those places going because its going to hit the factory workers hard.
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