Yeah Virgin customer service!
Ring Ring (repeat for 20 minutes).
Hello my name is David (it clearly isn't), how may I help you.
I can't get a signal on my phone. I can't make or receive calls or texts. Its OK on WiFi, so I can get Internet. I've rebooted it and took the sum in and out.
No problem can you restart the phone.
I've done that several times
I need you to reboot the phone please.
OK I noticed you said your WiFi isn't working.
No it's OK on WiFi.
OK can you reboot your router?
I need you to reboot your router.
/repeat crap like this until you give up and get a new carrier.