It sounds as though they are taking a similar route to the earlier debacle, denying there is a serious problem until everything has fallen apart.
TSB admitted today it still hadn't fixed a transaction processing issue that has for days held up customers' payments, with users continuing to have issues at the time of publication. We're told the transaction hold-up, which the Edinburgh-based bank said was linked to debit accounts, would be resolved "overnight." It did …
Friday 7th May 2021 19:27 GMT Foxglove
Upvoted because I think you're right.
But really, why should they care?
The last screw up cost them money but that doesn't seem to have been a disincentive.
Paul Pester walked away with a chunk of cash so why wouldn't the current CEO?
Maybe they've employed the current CEO under a different contract so he feels some pain for presiding over failure, but I reckon he'll still get a decent wad if he's forced to walk the banking plank.
People have short memories and seem to accept this. Yes, they bleat on social media but then do nothing. El Reg readers excepted of course.
Saturday 8th May 2021 12:06 GMT Pascal Monett
"El Reg readers excepted of course"
Except that there are still El Reg readers who bank at TSB. WTF ?
TSB is not a joke now, TSB has been a joke for over two years, if not more.
Anyone with an ounce of sense should have gotten the hell out of there by now. Changing banks is not that difficult.
On the other hand, in the UK, there is the question of finding a bank that is actually reliable.
That may be an issue.
Friday 7th May 2021 19:10 GMT MCPicoli
$1bn contract with IBM
As I predicted more than one year ago, TSB has now $1bn+ less and the same troubles (with some variation). Of course, NOTHING could go wrong by signing a contract for a company systems maintenance with IBM... Could be any other IT provider, doesn't matter if the company is disfunctional.
Friday 7th May 2021 22:10 GMT Imhotep
Saturday 8th May 2021 00:12 GMT Juanguanomo
Saturday 8th May 2021 04:21 GMT JWLong
Bubble gum and Balling wire
You can only fix stuff with the above titled items untill the entire ship sinks.
Then add some IT support from India and the next thing you know is the entire fleet has gone down.
Isn't this bank Spanish owned, from what I understand their pretty good at losing fleets of ships
Saturday 8th May 2021 06:30 GMT TRT
I had a zero rate card with them last year. I just cancelled it. They are appalling.
The app couldn’t vary the direct debit amount.
The app crashed every single time you selected a manual payment.
It was near impossible to get through security to set the online banking up.
The payment to clear the account so I could close it was 1 direct debit sum less than the balance because direct debits take time to stop and if you stop it yourself they can mark it in your credit record as a missed payment even if you owe nothing.
They didn’t take the direct debit because of the excess payment that month unlike every other bank and their own blurb.
I had to send a physical letter to them to close the account which I think they’ve done but can’t tell.
My app has now reverted to wanting security again so I can’t check the outstanding balance.
They are atrocious. I will be glad to be rid of them.
Saturday 8th May 2021 09:36 GMT Doctor Syntax
Monday 10th May 2021 10:50 GMT Anonymous South African Coward
Wot mate? I thought all banks - with the exception of TSB - was solid and reliable in Blightey, it being a bastion of Western civilization. Or have I missed something?
Maybe Sid Meier need to add a "wibbly wobbly electronic banking services" into his next Civilizations release for added realism.
Going forward, the Brits can jolly do well to learn from our South African people - if they're unlucky about something, they'll loot, burn and destroy. Not sure if that will get the message across?