Re: Now you only have one choice for a complete shit service instead of two!
Yes. I had an issue when I upgraded to 1Gbps where the s/n ratio wasn't sufficient for DOCSIS3 and a new cable was pulled to my home. But I think the real mark of a good provider is not having the problems that need to be put right in the first place.
We've had a few issues with power outages which have been outside VM's ken, but the network seemed to come back up as soon as power was restored.
There have been outages when they have worked on the network, but in the 2 decades that I've been with them, I'd be surprised if I've seen 5 days down-time.
I don't mind having a pop at a service provider that doesn't, but in my experience I've consistently been very pleased with what VM have provided me. I don't have any connections (apart from cable) with the company and if I thought they were shit I wouldn't be with them.
But the alternative of crappy xDSL fills me with dread.