When a company ignores its customers
- then its decline is inevitable. SAP has moved further into this position.
Many of its customers cannot use the cloud due to legal reasons (GDPR etc) so this is likely to force many of those customers onto non-cloud alternatives to SAP.
Also many (most?) SAP customers have significant custom modifications which SAP has already said will not be available in its cloud offering thereby making the SAP cloud even less attractive.
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