back to article Watch this space: Apple offers free repairs for the self-bricking Apple Watch SE and Series 5 wearables

Apple Watch Series 5 or Apple Watch SE owners can now send their devices for a free service after multiple units of the fancy wristwear refused to charge once entering Power Reserve mode. Per Apple's own documentation, the issue affects "a small number of customers" (we note it said a similar thing with the Butterfly Keyboard …

  1. DJV Silver badge

    Hah

    That there Casio comparison at the end made I chuckle a lot!

    1. Tom 38

      Re: Hah

      Casio F91-W can be had for under a tenner; its only "water resistant to 30m"* instead of 50, and the backlight isn't as good.

      * I would not recommend swimming with this, or even putting it in 20cm of water. Fine for the shower though.

    2. Corporate Scum

      Re: Hah

      Seiko SNE095P2, all the things the apple watch is not, and sometimes that's a good thing.

    3. JWLong Silver badge

      Re: Hah

      Well, at least the Casio tells the time. Ya know like a watch should.

      I still have my '63 Timex 'cause it takes a lick'n and keeps on tick'n.

      F.cking shinny junk.

    4. David 132 Silver badge
      Thumb Up

      Re: Hah

      Honestly, it gave me an unnerving blast of nostalgia, a real madeleine moment, cos it looks exactly like the kind of watch I used to wear back in the late 80s - you know, back when digital watches were the apogee of street cool (NB it's possible that my sense of style was as dismal then as it is now).

  2. don't you hate it when you lose your account

    Luckily

    I've always hated watches. So that's £20 for a good bottle of wine, or a wine cellar if we're talking the apple version :)

  3. Neil Barnes Silver badge
    Coat

    nor can I get it to restart

    I'm assuming you can't just wind it up, then?

    1. don't you hate it when you lose your account

      Wind it up?

      Easy

      "Your an overpriced piece of tat bought by fan boys"

      That should do it

      1. Anonymous Coward
        Anonymous Coward

        Re: Wind it up?

        Upvoted for the comment. Downvoted for the "your" instead of "you're". So status quo.

        1. yetanotheraoc Silver badge

          Re: Wind it up?

          At the moment you have 1 upvote and 1 downvote, which is also nicely balanced. I'm guessing you were upvoted for your downvote and downvoted for your upvote, so perhaps it's more counter-balanced.

    2. macjules

      Re: nor can I get it to restart

      I'm assuming you can't just wind it up, then?

      No, that's what Apple does to you.

  4. Paul Herber Silver badge

    I love

    my brick!

    1. Annihilator

      Re: I love

      Fed up with breeeeeeeek

      1. David 132 Silver badge

        Re: I love

        Ah, that's nice. Maybe we're seeing another side to Father Jack. A more caring, consid-THUNK!

  5. Kevin Johnston

    SmartWatch?

    Since just about eveyone has a mobile which shows the time with little or no effort (OK, maybe you have to reach into your pocket and take out your phone, what a chore) could I take that £20, ignore the watch and upgrade myself to an M&S meal or is that being a snob?

    1. Anonymous Coward
      Anonymous Coward

      Re: SmartWatch?

      It's a $martwatch these days, I've given them up and returned to my old windup watch, it's still running after 30 years ... these days people feel happy if their $martwatch is still running after three years.

      I liked the smartwatch concept when it first appeared and bought a lot of them over the years, but they've all been recycled now.

      As a young kid I was given an old carriage clock, it runs fine and you can get them on eBay now for about 3k, you think our kids will be seeing an Apple Watch Series 5 or Apple Watch SE on eBay for that level in 50 years?

      1. doublelayer Silver badge

        Re: SmartWatch?

        "As a young kid I was given an old carriage clock, it runs fine and you can get them on eBay now for about 3k, you think our kids will be seeing an Apple Watch Series 5 or Apple Watch SE on eBay for that level in 50 years?"

        No, but they're not the same thing. I bet if I had a time machine, traveled back half a century, and bought a bunch of clocks, few if any would be worth a lot today. Yours happens to be in the nice intersection of A) things people like and B) things rare enough that they have a lot of value, but most people buying clocks don't anticipate that they'll be investments decades on. They usually just want a method of knowing the time. For example, I have a clock that's rather old as well, though only about two decades. It works well. Also, it's a cheap plastic rectangle with little artistry about it and you probably couldn't sell it if you wanted to. Fine with me, because I only needed something to keep the time.

        The same distinction applies to a smartwatch versus a normal watch. People buy normal watches to have the time available with a glance. People buy smartwatches to have different information available with the same convenience or to use it as a control device. Thus, you shouldn't expect that they'll be purchased by the same customers. People who just want the time don't need a smartwatch and may opt for a cheap long-life watch which will have no resale value because it's made to be utilitarian. People who want to see messages by looking at their wrist will not be happy with an older watch and may opt for one which needs more powerful hardware to perform the more complex tasks they want, meaning it won't really work later and thus also won't have resale value. There's a group including myself who don't really want any watch. It's all based on what you want the technology near you to do.

  6. John Robson Silver badge

    Small number of customers...

    "Per Apple's own documentation, the issue affects "a small number of customers" (we note it said a similar thing with the Butterfly Keyboard service programme, so take from that what you will) with devices running watchOS 7.2 and 7.3.'

    I recently noticed that my work laptop has the butterfly keyboard.

    Never have an issue with them, mind you that *might* be cause I pretty much exclusively use an external keyboard. I should probably put a dust cover over them, but the touch-ID is kinda useful.

  7. katrinab Silver badge
    Paris Hilton

    I use my iPhone for watch-related functions. I don't see the point of a separate wrist watch.

    1. Chris G

      Wrist watches are useful, when I am biking or kayaking I can just glance at my watch for a number of functions. My phone is waterproof to the point that ai can take pics down to a metre and a half below the surface with it but why risk it falling out of a mount into the sea or off my bike at 100+ KPH when I can glance at my wrist.

      Also handy when half way up a climb on a rock face.

  8. Jay 2

    They've got form for this. The old (white plastic) MacBooks would quite happily trash their own batteries if left for a few days with a low charge. Apart from the fix for that was to tell you to fuck off and buy a new battery.

    Generally I'm fairly happy with Apple kit, that was an obvious exception.

  9. AMBxx Silver badge
    Coat

    First to say:

    You're wearing it wrong!

  10. Lord Elpuss Silver badge

    "while the WearOS-based Oppo Watch runs around 30 hours between charges"

    No it doesn't; not even close. Both my App and my AW are what you could consider 'all-day' watches (in that they both realistically need to be charged every night), however only my Apple Watch will consistently continue to work until around lunchtime on day 2; early evening with light usage. The Oppo is invariably dead before breakfast.

  11. Blackjack Silver badge

    Why do apple customers keep tolerating stuff like this?

    Do they give you a free glass of LSD the first time you buy an Apple product? If so I never got mine, maybe because I was a minor when I bought my old and small Ipod nano.

    1. Anonymous Coward
      Anonymous Coward

      I think Apple support is pretty good, hence we keep getting headlines. I wonder if any other manufacturers product had some that bricked, it would be responded to so well ?

      1. DS999 Silver badge

        Not to mention that the Reg always runs an article for every Apple fail. They won't if say a Xiaomi or LG smartwatch had a similar problem, whether or not they fixed them for free or left you hanging.

        1. sabroni Silver badge

          re: They won't if say a Xiaomi or LG smartwatch had a similar problem

          Produce some evidence for that!

          Or post "I am a sad Apple fanboy who takes every negative story personally".

      2. Blackjack Silver badge

        Microsoft support for their videogame consoles is pretty good. Ir has to be, 56% of the Xbox 360 consoles ended breaking at least once due to being badly designed and overheating. But due to Microsoft repairing them it did become the most popular console of it's generation after the Wii.

        Unfortunately I cannot say the same about their Windows support, they do keep pushing updates that bork things.

  12. jason 7

    Been watching YouTube videos...

    ...of some young lady that goes diving in popular swimming spots with a metal detector. Nearly every video...Apple Watch, sometimes two.

    Seems like Apple still haven't cracked the watch strap as yet.

  13. Anonymous Coward
    Anonymous Coward

    The self destruct timer just went off.

    Apple is just "encouraging" you into buying a higher margin iThing to replace your existing perfectly adequate iThing. Then there will be the inevetable class action suit, followed by a hasty retreat and a "Free repair" program.

    I'm in my third cycle with my 2nd gen iPhone SE, suspiciously near product launches there have been OS updates that have 1) throttled the cpu down to nothing 2) ran the battery flat in 2 hours or less while severely overheating the device and my pants, 3) After the 14 series updates, the TouchID sensor will only work the same day that the fingerprints are registered.

    Apple of course insists that the touchid sensor is just broken and will happily bill me to repair it, or sell me a new 12 mini for a grand after all the addons and taxes.

    Funny thing is my iPad also has the Gen 2 touchid sensor, and it also automagically stopped working after the iOS 14 updates. Funny thing that. Still, it's great when it's working.

  14. confused and dazed
    Happy

    I like mine

    I bought an Apple Watch about a year ago. I only bought the 200 quid one, but for me it more than paid for itself when my watch started ringing when I was putting the bins out with the phone in the house, and I ended chatting to my wrist, (not an euphemism) ! Just seemed silly and very space 1999

    Maybe lock-down is getting to me ..

  15. Pascal Monett Silver badge

    "a small number of customers"

    That is code for "less than 90%".

    Always.

  16. SJP

    18 hours is Apple butt covering

    I have a series 5 Apple Watch and found that if I disable all the features that I don’t use, I get 4 - 5 DAYS between charges.

    1. D@v3

      Re: 18 hours is Apple butt covering

      I have regularly found my apple watch lasting into a third day.

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