"The group said "trading restrictions" and the removal of "call usage caps" during COVID-19 dented income."
What trading restrictions and who on earth makes money from calls now in an age of WhatsApp or Skype? Right at a time that most of the UK has been living under severe local restrictions fast, reliable broadband is now no longer a nice-to-have but a fundamental necessity and I am sure that TalkTalk have a nice big share of that pie. Especially consider that having multiple owners of broadband infrastructure competing to deliver to the network does not translate into more competition and most certainly has not translated into better outcomes for consumers as companies like TalkTalk have actually increased their charges during the pandemic.
TalkTalk, as usual, appear to have confused their mouth with their Dido Harding.