Re: Staff reduction...
We used to have a person who came round and could fix the printer problems ( eg ripped sheet of paper in the innards). You would ring him up, he would come and fix it. He was not paid a lot - but did a good job.
His job was outsourced to India. The amount of time it took to get someone to send an "engineer" would have paid for our local guy many times over.
Conversations went a bit like
India: Please tell me your desk number.
Me: It does not matter the printer is GBXYZ1234
India: I need your desk number
Me: I dont have a fixed desk. Today Im at desk 24
India: Where is the printer..
me: Its over there.
India: We need to know where the printer is
Me: Ok let me look on line in "where is my printer" web page. It is GB Building ZYX Floor 12 area 34
India - thank you what building is it in.
Me: Building ZYX
India: Are there any lights flashing
Me: I dont know Im 100 yards from the printer. Anyway the problem is a paper jam - I can see the paper stuck in the toner - but cannot get it out.
India: I need to know if there are any flashing lights
Me: No - its been turned off because it is broken