back to article Software running on demo licence? At least one patty pusher is Lovin' It

Software licensing is the bane of IT pros. Some spend hours poring over byzantine rules and regulations while others throw in the towel and roll things themselves. Then there are those that simply ignore the pleas for a production licence. A case in point is McDonald's, which (at least as far as this outlet is concerned) seems …

  1. Kubla Cant Silver badge

    Phone home

    Missing or expired licences are not uncommonly caused by failures in the network, or failures in the licence server.

    Last year I was one of an entire office of developers who were temporarily deprived of IntelliJ. It turned out that the licence server, being an undemanding and generally unregarded piece of software, had been hosted on a machine whose primary purpose was something totally unconnected. When the unconnected purpose was migrated to a new machine, the licence server was decommissioned along with the old machine.

    1. chivo243 Silver badge
      Meh

      Re: Phone home

      Yes, this is a known issue, especially when the SW is licensed via a USB dongle "somewhere" on the network. Vectorworks... are you listening?

    2. Marty McFly
      Facepalm

      Re: Phone home

      Good Lord! If I had a dollar for every time I took a support call where someone forgot to input the license key.....

      Here is what happens, usually at renewal time... Purchasing agent renews the license. Software vendor sends license activation to purchasing agent because they signed the document. Purchasing agent, being a good bean counter, tucks the documentation safely away just in case they are ever audited.....never handing it off to the tech staff.

      About 4:50pm on Friday, the big shot at the customer calls the sales droid. The sales droid calls their team in a panic. Some poor tech works late on Friday to backdoor the software in to demo mode on the customer's promise they will solve the problem on Monday. Pub, party, weekend, and no one remembers come Monday. Thirty or so days later...expired demo message.

      Every damn time. Gimme my dollar!

  2. Anonymous Coward
    Anonymous Coward

    I worked for a large British based PC seller in the late 90s early 2000s who used to use an unlicensed version of the DOS compression utility ARJ on their recovery CDs. The discs were shipped with every PC they sold, so we are talking probably a few million copies over the years. It clearly said in the license for ARJ they were shipping that it was not for commercial use, but no one seem to care. So after I left the company I reported it to FAST but i don't know if anything was every done about it.

    1. Ken Hagan Gold badge

      Judging from the downvotes, something was done about it and it wasn't a happy experience for your erstwhile colleagues.

    2. dave 81

      Left on bad terms then?

  3. Stuart Castle Silver badge

    Dealt many times with situations such as this.. Even this summer, when people started to go back to their office PCs after months of working on our VDI infrastructure, we found a lot of the machines had lost their Licences for MS Office. Thankfully, using System Centre, one of our admins was able to push a fix to a lot of the machines.1

    Also, on a side note, at work, we have used Adobe Audition since it was Cool Edit (i.e. before it was Adobe Audition). Thanks to an interesting error by our purchasing office, I had 400 licences for Cool Edit registered to me. Would have been interesting if I'd have left the company.

  4. Vimes

    This would be the same McDonalds whose touch screens seem to inevitable have traces of shit covering them?

    It would give a whole new meaning to the word 'buggy', especially now...

    https://metro.co.uk/2018/11/28/poo-found-on-every-mcdonalds-touchscreen-tested-8178486/

    1. CrackedNoggin

      The COVID solution I see being used for many touchpads is to cover the keypad with a clear plastic cover so that all customers are touching the same plastic cover. Maybe it gets cleaned occasionally, although I've never seen that happening while waiting in line.

  5. Anonymous Coward
    Anonymous Coward

    System wide bork

    Swung past the McD's drive thru in Carlisle (UK) mostly to do battle with the Double Big Mac on the Christmas menu and their payment till shows exactly the same dialog box!

    Sadly didn't get chance to get a pic!

  6. spireite

    We should be more worried it's dating back to 2007!??

  7. Anonymous South African Coward Silver badge

    Seems like an advert getting displayed in the bottom part of the screen?

    I don't want to have allsorts of unwanted adverts being pushed by the underlying OS - imagine having to close a popup window before you can launch your application...

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