back to article IBM Cloud catches up to AWS and Azure – at least for refunds after major availability FAILs

IBM has issued a new Cloud Service Description, the formal document that explains what Big Blue considers to be a cloud and how it’s effort will behave. The first item on the list of additions in the email sent to customers is: “a new tier to the Service Level Agreement (SLA) which provides a 100% refund on monthly charges, …

  1. Anonymous Coward
    Anonymous Coward

    "Instead it’s IBM catching up to rivals like Azure and AWS, which already have 100 percent refund tiers at 95 percent availability and have had them in place for over a year."

    100% availability is simple when you have zero customers....

  2. Anonymous Coward
    Anonymous Coward

    95% availability? even the clowns at IBM could do that. Thats no guarantee!

    1. Yet Another Anonymous coward Silver badge

      It only counts downtime during 9-5, obviously you can't expect the computer to work all night

  3. This post has been deleted by its author

    1. Anonymous Coward
      Anonymous Coward

      Re: Price, it's a no from me

      Simples - outsource your IT to IBM and then any new projects will be specified on IBM cloud.

    2. Peter-Waterman1

      Re: Price, it's a no from me

      Have you factored in Storage, Fibre Channel Adaptors, Fibre Channel switches, Top of rack switches, firewalls, AC, Power, VMWare Licences, Windows Licences, Data Center operators, Security Guards, Operations Teams & Hardware depreciation into your costs? Once you do that it might be a bit more even for you...

  4. Anonymous Coward
    Anonymous Coward

    Even then,"Available" is not a indication of working well, just enough to supply a modicum of expected function.

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