"Due to a technical error".
"Due to a user error and an error in our standard operating procedure that allowed for such error"
There we go, fixed it for you.
Aussie telco Telstra has apologised after a Border Gateway Protocol (BGP) routing oddity caused traffic destined for encrypted email service ProtonMail to wrongly pass through Telstra's servers. Switzerland-headquartered ProtonMail raged in a blog post that Telstra had engaged in "BGP hijacking" through what it described as " …
It comes down to multiple issues:
- routing the traffic through Australia likely leads to performance issues due to increased latency
- was the traffic routed accidentally or on behalf of smeone else?
- encryption doesn't guarantee that information cannot be read. Just that it is likely to be difficult to decrypt by a casual attacker or difficult to decrypt within a set time for a determined, well resourced attacker.