back to article Where are we now? Microsoft 363? 362? We've lost count because Exchange Online isn't playing nicely this morning

Microsoft's Exchange Online service fell over in the early hours of this morning. The company's status orifice initially figured that the problem mainly affected users in India as its engineers noted the wobbling at around 0700 BST. Just under an hour later Microsoft had to admit it was another global outage. It is the latest …

  1. Dave K Silver badge

    Saw it here

    Yep, e-mail for my wife was offline this morning - although my own company e-mail continued to work fine. Interestingly it also took out Teams as well for her. Not a great start to the day when you've got a lot of meetings and other bits scheduled...

  2. katrinab Silver badge
    Unhappy

    I recon we must be at about 340 by now.

    365 allows for one day of downtime in 2020, as it is a leap year.

    1. Zippy´s Sausage Factory
      Joke

      I think it's actually Office 3.65, they just keep forgetting the decimal place...

  3. mark l 2 Silver badge

    "Aha, so the DEV team is testing in production.."

    Well that is how Microsoft test updates Windows 10 by pushing them out and waiting to see if people report breakages, so why not do the same with Office 365?

    1. overunder Silver badge

      I can tell you don't use Office 365, because you didn't use the word "we". The fact this article's title uses the word "we" is offensive. If you can no longer use the words "Master" and "Slave" in general computing context, surely you can't use the word "we" in Microsoft context.

      What is "we" in Microsoft context anyways? "We feel ignored", "We feel impatient", "We feel trapped"?

      1. jake Silver badge

        "If you can no longer use the words "Master" and "Slave" in general computing context"

        Ah, but you can. But only if you want to be understood by virtually everybody involved with technology on the entire planet.

        "What is "we" in Microsoft context anyways?"

        That's when they piss all over you.

    2. fidodogbreath Silver badge

      For most cloudy companies now, the environment we still quaintly refer to as "production" is what we used to call UAT at best, or DEV at worst.

      For locally-installed software, you can say the same about so-called "stable" releases vs preview, beta, etc.

    3. LDS Silver badge

      Did they push one of those .NET previews...

      ... which now appears on my machines - which are not part of any insider track - to their servers too?

    4. Why Not?

      The cloud is someone else's badly managed computer?

    5. FlamingDeath Silver badge

      Cheaper right?

      Imagine the money spent on a room full of engineers not ever creating anything new, to draw in yet more of that lovely cash, but instead, fixing things. Can you imagine it, the shareholders would be horrified to see such wasted time.

      Nah, better to chuck it out to the masses and let them test it, And if they don’t fucking like it we can just refer them to our license agreements, which basically say “fuck you” in legalese

      Glad to know, in some sense, that when it all fails, won’t be my responsibility, its the cloud owners responsibility, and the cloud owners will just point to the T’s & C’s, which nobody in legal has bothered to read, and understand, it’s kinda hilarious and stupid

  4. Potemkine! Silver badge

    Where are my pitchfork and my torch?

    Our new overloads pushed Office365 through our throats to replace our old Exchange on premise. The later was not fantastic but at least was working 364,9 days per year. Teams are really delighted not being able to use mail, a critical service for us as this is the main tool used by customers to place orders.

    I *love* when accountants take IT decisions.

    Note to the Author: you owe me author's rights for your 'first stone' remark

    1. jake Silver badge

      Re: Where are my pitchfork and my torch?

      But just think of all the money they have saved by not purchasing software and the machines to run it on! What's a few missed orders here & there? And of course we save money by not fielding complaints! Maybe we should do away with the "support@" email address, it's a money-sink ...

      Your Accountants listening to Their Marketing is running down the economy. Seriously, think about it ... How many Billions of dollars has Microsoft-induced downtime cost corporations world-wide in the last year? The last five years? The last decade? Two decades?

      And how much would your company have saved in downtime alone (after re-training costs & etc.) had you switched to BSD & Linux twenty years ago?

      1. Doctor Syntax Silver badge

        Re: Where are my pitchfork and my torch?

        Maybe we should do away with the "support@" email address, it's a money-sink ...

        They cottoned on to that one years ago and replaced it by noreply@

      2. FlamingDeath Silver badge

        Re: Where are my pitchfork and my torch?

        Just think about the energy requirements for windows updates alone!!!!!!

        Fucking jokes

        Climate emergency, what fucking climate emergency?

        m$: hold my beer while I shitpost some shonky code

      3. hoola Silver badge

        Re: Where are my pitchfork and my torch?

        What is this to do with Linux or BSD and why would it have saved anything?

        Corporations are looking for fully supported products that have defined SLAs, Support frameworks and updates etc. That you have to pay for and the likelihood is that you would then be using have a commercial Linux distribution with commercial applications running on top.

        The only truly viable enterprise alternatives for Exchange were Groupwise or Lotus Notes, both hanging on by a thread.

        1. Ken Moorhouse Silver badge

          Re: The only truly viable enterprise alternatives for Exchange....

          I've used Groupwise and Notes. Heavyweight maybe, but a hammer to crack an egg in cases I've seen. cc:Mail seemed more responsive. My Email Server of choice is undoubtedly Mdaemon. Not sure how far up the Enterprise scale Mdaemon will go, but they have standard pricing up to 2500 users. Biggest installation I've carried out was 50 users, which replaced Exchange.

          Disclosure: I am an Mdaemon reseller.

          (DV was not me!)

      4. Anonymous Coward
        Anonymous Coward

        Re: Where are my pitchfork and my torch?

        Cost of everything, value of nothing....

  5. ComputerSays_noAbsolutelyNo
    Coat

    NSaaS

    No Service as a Service

    Just another thought-experiment.

    Imagine a world in which we pay for micros~1 362 only the (362/365)-th fraction of the subscription. Or, if we recieved some sort of compensation if the outage lasts longer than say 3 hours, as it is the case with airline flights.

    I know the way out.

    1. overunder Silver badge

      Re: NSaaS

      "...compensation if the outage lasts..."

      You may joke, but that's going to have to become a real thing soon for all of these SaaS companies. The "Act of God" excuse can't be implied forever (it also implies something very grand about the companies that use it in silence).

    2. MatthewSt Silver badge

      Re: NSaaS

      Already exists. If the service (or any of the Office/Azure services) drops below 99.9% uptime (44mins/month) then you get 25% back

      https://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=18260

      1. Doctor Syntax Silver badge

        Re: NSaaS

        If it does that more than 4 months in the year do they start paying customers 25% of normal rates?

    3. AnotherName
      Alert

      Re: NSaaS

      More like FUaaS

    4. Robert Grant Silver badge

      Re: NSaaS

      Did you just invent SLAs?

  6. aki009

    Just don't...

    If you outsource your personal or corporate key services and tools, you have outsourced your own destiny. While it may look really good on paper, in the long term that kind of decision making tends to backfire. Just ask the guys at IBM who thought outsourcing OS/2 development to Microsoft was a good idea.

    1. Butler1233

      Re: Just don't...

      We've just been looking at it where I work.

      It doesn't even look that good on paper. Unless you're under the thumb of the consultants that is.

  7. Anonymous Coward
    Anonymous Coward

    I bet it's all the Universities using Teams that brought it all to a halt.

  8. Pascal Monett Silver badge
    Windows

    "recent configuration update"

    Typical Borkzilla. Everything is working, so let's go change something and see what happens.

    Haven't you heard of "if it ain't broke, don't fix it" ?

    Of course not, silly me.

    1. bombastic bob Silver badge
      Linux

      Re: "recent configuration update"

      * Micros~1 Upgrades - highly overrated

      * The Cloud - highly overrated

      * Universal Desktop - highly overrated

      * RDP workstations - highly overrated

      Micros~1 "Solutions" (in general) - HIGHLY OVERRATED

      I recommend Libre Office instead. And if you MUST do the cloudy thing, google has something (google docs) that _ALMOST_ works.

  9. AnotherName
    FAIL

    The advantages of cloud use?

    1. Resilience?

    2. Control of your data?

    3. Data security?

    4. Accessibility?

    Yet another FAIL

  10. Anonymous Coward
    Anonymous Coward

    tit-for-tat

    Shirley it should be TITSUP-for-TATSUP

    (Their Irritations To Suffering User Populations for Thusly And Totally Surpassed Usurping Performance? I'm bad at these)

  11. Alfie Noakes

    Yet again we hear the word "mitigated"

    ...which simply means "less shitty"!

  12. Ken Moorhouse Silver badge

    cloudy productivity services

    Oxymoron springs to mind.

  13. TeeCee Gold badge
    Meh

    Obvious really.

    Their key stakeholders demanded a paradigm pivot to a 360 solution.

    Er.....bingo?

  14. Anonymous Coward
    Anonymous Coward

    Outlook 2010 for the win ... again!

    Full access to all my emails here thanks. ;)

    Adobe cloud down in 3..2..

  15. notyetanotherid
    Headmaster

    Pedantry corner - homophone alert

    Give Microsoft their due, they got the right spelling of "dependent" in their tweet...copy and paste is your friend!

    1. jake Silver badge

      Re: Pedantry corner - homophone alert

      To be honest, here in Leftpondia we only use the -ent variation, the -ant version is considered archaic. (Except possibly in Canada, but then their version of English has been corrupted by French even worse than you lot in Rightpondia's version.)

  16. Colin Bain

    Help! Desk approaching

    Our org just went full tilt 365 with huge restrictions for most users.

    When the outage occurred, not one announcement mentioned the global outage, but simply that users were having difficulty signing on and they were investigating. I had already figured out where the outage was.

    I certainly heartily agree with

    In the meantime, folk were left twiddling their thumbs and pondering the wisdom of a leap cloudwards versus an on-premises service, staffed by engineers that could be yelled at face to face.

    I was one of them!

    Oh yeah, we had just gone through a seemingly pointless email address change.

    Do we actually do any work other than grappling with IT issues? Boss of mine once said, "We never had these problems with typewriters!"

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