Re: content creators are less successful at drawing attention to the issue
The biggest problem with Google is, if you have a problem with Google, you can't contact them. You have to hope that enough of a stink is made and they contact you. It isn't just content creators, it is in all aspects of their web presence.
At a previous employer, we were caught in a DoS attack originating in one of Google's data centers in California (according to an IP lookup, it was a Google owned IP).
Phone Google for a quick response? 30 minutes bouncing around an automated phone system that basically says, refer to the relevant part of our website, before spitting you out and disconnecting. The problem? Google doesn't have a section of its website for dealing with being DoSed by them.
Next step, the standard email accounts, abuse and email@example.com, both return a standard message saying that all mails are automatically deleted and never read, now please f' off.
Next stop Twitter and @ing Google. No response.
In the end, it was quicker, easier and cheaper to contact our ISP and get that IP address blocked at the border (they also confirmed that it was Google), they confirmed the IP was originating at Google and they were pumping 1gpbs at our 10mbps line! The first month of DoS protection was free. At the end of the month, they asked if we wanted to extend it, at a couple of hundred Euros a month. Luckily, we were mid-way through an ISP change and we could switch over to the new ISP and new IP address.
4 months later, out of curiosity, I checked the old line (we were supposed to have a 6 month parallel period, where we checked the new line and moved services over 1 by 1), just before the line was terminated. The Google server was still pumping 1gbps at the connection.
They still hadn't contacted us and they hadn't even noticed that one of their servers had gone rogue!