Re: Witten this before
Long 90 minute one-way trip to a insurance office in the southern end of Alberta.
The HP printer had been down for days, screams to HP, who screamed at our service department while waiting for the power supply to turn up before we get scheduled to go to site.
This is a two assembly replacement, requiring a fairly awkward tear down. One part finally turned up, the other being shipped by plane to be collected that evening.
The order came down from on high "Go to site, with the part as a placatory step, do not fit it until you have both parts, just make a token gesture of fault finding!".
On arrival the first thing I did was plug my DVM* into the power cable & then the wall power socket itself - Nada.
Go check circuit breakers, not tripped (Thinking if the PSU had failed, it might have taken out the breaker), you'll have to get a sparky in.
Aren't you going to fix it?
Nothing to fix & by way of demonstrating, used a extension lead they had kicking around to plug the thing into a nearby office, where it sprung into life.
Left the office & laughed like a drain (& cleaned up on the mileage claim).
* Part of my standard toolbox & rarely seen when meeting\working with other techs (Especially young pup's - Much like bar code scanners, never seen them in any other techs arsenal, yet so handy when you need to read off a single or 100's of serial numbers**).
** Based on doing a sweep of a complete building, logging every asset & serial numbers on users desks that the deployment teams had failed (& supposed) to log during the hardware swap outs. The project manager had given them excel forms that weren't large enough for the lengthy numbers & about 4mm high to fill in with pen (I don't think they even had clipboards). The PM had to compile the data into a Master spreadsheet reading their handwriting over the entire weekend.
Thus all concerned were all very cranky, except me as I turned up to assist & with my tablet PC & scanner in hand, set up a spreadsheet in excel duplicating the form, started getting dark & jealous looks with comments about "Why I was doing it that way! Where had I got the laptop & scanner from! Why didn't they have them for the survey!".
I said I'd bought it & along with the laptop it was my personal property. Some countered with "But the scanners are expensive", my reply of about 10 - 15 bucks on eBay second hand & saves hours of agony is an investment I am happy to make a return on (Especially while still billing for the expected time on site. See icon).
Hmmmmm the angry & frustrated looks I got as they went back to writing things by hand.