I wonder..
if the company could have been guilty of 'obtaining a money transfer by deception'. That is a serious offence in the UK Under the Theft (Amendment) Act 1996, publishable by an unlimited fine and a prison sentence not exceeding 10 years on first offence.
https://www.legislation.gov.uk/ukpga/1996/62/contents
Of course, as I am currently trying to figure out (no pun intended) how to invest my pension and so as to provide for myself in my later years, I am somewhat biassed against thieving b%^&*(rd pension scammers who ought to be %^&* (*%%(*^ and %^&*()ed, IMHO.