Methinks business intelligence wetware should probably be first on the agenda.
Singapore police have charged a 17-year-old lad after food delivery service Foodpanda noticed he had allegedly requested refunds for a staggering SG$14,000 (US$10,200) worth of stuff he fraudulently claimed was not delivered. Foodpanda delivers freshly-cooked food, groceries and even booze. The Register ran a hungry eye over …
Foodpanda didn't notice refunds to a customer of SG$14,000(US$10,200) over eight months+ for what appears to have been for derelict service? I'm thinking perhaps Foodpanda didn't notice that for all that time because their service is normally not very good. Otherwise I can't imagine a company not noticing that happening for eight months!
Bear meat resembles old beef, being stringy, greasy, and somewhat grainy in texture. It is vaguely sweet, the more fruit in the critters diet, the sweeter it is. But bears are omnivores. If they are gorging on fish ...
Pandas are folivores. They probably taste pretty much like any other mammal that eats leaves and shoots ... So they probably taste like sloth. Or perhaps Koala, but without the VapoRub.
There's a brilliant bit in 'Liar's Poker', by Michael Lewis about his days at Saloman Brothers in Wall Street. They had what they called "feeding frenzies". When all the traders would send one lowly guy out to buy hundreds of dollars worth of pizza, burgers, chicken, chinese, whatever. And then they'd just gorge themselves silly in the trading room. I think this was back in the 80s, when they were inventing the original mortgage backed securities that so badly blew up a decade ago - and traders were much fatter and didn't go to the gym.
Only if it can afford intelligent managers capable of understanding and using the software. It never ceases to amaze me how confused high paid executive officers are confused with things like stock control. Most of them would be delighted with their cut of sales to the lad and would not be happy to lose it.
No need for business intelligence software, run a report each week that outputs all customers with a refund amount or number of refunds exceeds a given boundary in a recent timescale. Review it manually, the report should not be that long, even with a large number of customers.
If Subway make the sandwich(or half-make it) and Uber Eats deliver it, who should pay up if the sandwich is not done how it should be?
We recently ordered a couple of foot-long sandwiches and a couple of extra pots of dressings (one teriyaki, can't remember what the other was supposed to be), with tomato, lettuce and sweetcorn in one and everything except jalapenos in the other.
The boxes duly arrived but one had a 6-inch with sweetcorn and a 6-inch with lettuce & tomato and the other box had half the salad one end and the other half the other end. There was no extra dressings and even the normal dressing was missing - both cardboard boxes were completely clean and dry!
We rang Subway who said we had to take it up with Uber Eats, even though Subway hadn't given us what we'd paid for and Uber was only the carrier. After 3 attempts to complete the Uber Eats complaint process on their app - including taking photographs of the dressings that hadn't been delivered (yeah, they wanted a photograph to prove there was nothing in the box....) which all took over 30 minutes to do and disappeared as soon as we pressed 'Submit', we gave up and decided it will be a cold day in hell before we use Uber Eats or that branch of Subway again.
The law in the UK is very clear. Your contract is with the person you paid. If your goods aren't fit, then it is their responsibility to remedy it or refund you. They then have to take it up with their service provider.
Some companies ignore this. For example I had a problem with an iPhone 5 on contract from EE. They refused to fix it under warranty and said Apple insist on doing all that. Which was fine as I phoned Apple and they did fix it, but if they handn't, the contract was with EE and I would have made them sort it out.
Your EE phone: Apple gives one year manufacturer's warranty (not required by law, but no warranty makes it hard to sell stuff). EE by law has to give you a "reasonable" amount of warranty, but after six months can demand that you prove the phone was defective when you bought it. Both Apple and EE MUST fix problems according to their warranty, Apple per contract for twelve months, EE by law for longer. Neither has the right to palm you off to the other.
Since Apple ends up paying for the repair anyway unless the phone got damaged while in EE's possession, they may not bother going all legal and repair your phone anyway. Makes a happy customer, and in the back room they will swear at EE.
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