back to article There's no accounting for TITSUP*: Beancounters bemoan Sage cloudy sync software outage

Darling of the beancounters, accounting behemoth Sage is having a mid-year wobble as EU customers of Sage Drive enter Day Three of iffy service. Things had been tottering since 14 June as customers complained about performance. Symptoms of Sage slowness included not being able to log into the company's Sage Accounts 50 service …

  1. Michael H.F. Wilkinson Silver badge
    Thumb Up

    "Tottering Infrastructure Turns Some Users Purple"

    TITSUP is turning out to be such a versatile acronym

    1. Roland6 Silver badge

      >TITSUP is turning out to be such a versatile acronym

      Expect the PC brigade to decide it is sexist etc etc and should be changed to protect those who are all too ready to take offence; after having been told they should be offended.

      1. Anonymous Coward
        Anonymous Coward

        Total Inability To Supplicate Usual People.

      2. BenDwire Silver badge
        Mushroom

        Expect the PC brigade to decide it is sexist etc etc and should be changed

        Don't worry, we have an alternative gender version - COCKUP

        Customer Outraged, Cloud Knackered Under Pressure

    2. macjules Silver badge

      Total Incompetence Turns Sage Users Purple

  2. Pascal Monett Silver badge

    "our equipment is used for COVID-19 drugs"

    Well maybe you should have used your own server if it is so important.

    But no, you followed the siren song of The Cloud (TM) and now you're learning that all those assurances and contract terms are worth less than the paper they were written on.

    One day, people will learn that, if your data is mission-critical, you put the money on the table and hire the competence to ensure that it stays up, you don't go hiring Someone Else's Server thinking you're covered.

    Because you're obviously not covered as well as you think.

    1. Steve Kerr

      Re: "our equipment is used for COVID-19 drugs"

      It's not all bad - they'll give you credit back for the days it was out of service.

      Might be worth a spoonful of cheap instant coffee but at least they can say they didn't charge you for the times the service was unavailable.

      1. Pascal Monett Silver badge

        Okay, I shall concede your point. Now the real question : can you charge them for the money you lost during the time the service was out ?

        I have a feeling that that would focus a lot of minds in The Cloud.

    2. Anonymous Coward
      Anonymous Coward

      Re: "our equipment is used for COVID-19 drugs"

      "Well maybe you should have used your own server if it is so important."

      Sage* is crashy on local installs as well. The official line from Sage is that the cloud version is actively developed and more stable. At my last job, we opted to leave Sage products completely instead of moving to the cloud, but that's a nontrivial process.

      *"Sage" can refer to one of many different products. There's the variant in this article, there are a batch of Peachtree products rebrands as Sage, etc. The common thread are the name and terrible software design.

      1. katrinab Silver badge
        Unhappy

        Re: "our equipment is used for COVID-19 drugs"

        Sage Drive is like a kind of Dropbox that syncs the Sage data files between different computers. Actual Dropbox, or Nextcloud or whatever won't work if you have multiple people accessing it at the same time. Samba over VPN would be way too slow to be useable.

        The problem is that the design decisions they made when writing it for the Amstrad PCW, when it was the one computer in the office are not really appropriate today, when computers are approaching a million times more powerful, and operate in a networked multiuser environment.

        The other problem is that other solutions either don't have the same feature set as Sage (eg Zero, Quckbooks) or are overkill and way too complicated to deploy (SAP, Oracle).

        The best way to deploy Sage in a multiuser environment is on an RDP server with the data saved on the same machine that the program is running on, or on a storage pool with a minimum 10Gb/s network connection to your RDP server.

        1. anthonyhegedus Silver badge

          Re: "our equipment is used for COVID-19 drugs"

          Katrinab - you hit the nail on the head. Sage only "works" because of the army of Sage technicians that can help you when it all falls apart

        2. hoola Bronze badge

          Re: "our equipment is used for COVID-19 drugs"

          This is what happens when you buy a service. The trouble is that smart marketing and sales people convince directors that this is the way forward.

          This is going to continue happening across the board because those involved believe the marketing BS and once you are signed up there is nothing you can do when it is broken.

    3. Someone Else Silver badge

      Re: "our equipment is used for COVID-19 drugs"

      [...] you don't go hiring Someone Else's Server thinking you're covered.

      Hey! My Server is not for hire!!

    4. anthonyhegedus Silver badge

      Re: "our equipment is used for COVID-19 drugs"

      What if you're a small company and can't afford your own server, your own infrastructure etc? That's the whole point of "Cloud" -- an infrastructure hosted by someone else, with technicians to keep it going, and redundancy to back it up is always going to be more reliable and safe than a server under someone's desk in a small office with one door between it and the outside world.

      1. Anonymous Coward
        Anonymous Coward

        Re: "our equipment is used for COVID-19 drugs"

        The world existed before “cloud”.

      2. Pascal Monett Silver badge

        Re: "What if you're a small company and can't afford [..] your own infrastructure"

        You go to The Cloud (TM), obviously. But then you're not in the business of providing critical data to many other companies.

        Once upon a time, businesses would look at your small company and say "Work with them for my critical data ? I don't think so."

        Today, The Cloud (TM) allows your small company to cheat with its abilities to reliably provide said critical data - until The Cloud (TM) falls over (again).

        1. Ken Moorhouse Silver badge

          Re: You go to The Cloud (TM), obviously.

          Tut tut. That sounds like an uncharacteristically unguarded comment from you Pascal.

          Let's start again:

          "What if you're a small company and can't afford [..] your own infrastructure"

          Cost of a pc? Cost of a low-cost accounts package?

          You need MTD? Hmm, not such a small company then, after all, but I've seen low-cost solutions that will be acceptable even for phase 2 of HMRC's rollout of MTD.

  3. tin 2

    "a minority of customers"

    who here believes that?

    1. RM Myers Bronze badge
      Coat

      Re: "a minority of customers"

      Not me. I seriously doubt that many of their customers are underage (minors).

      1. tin 2

        Re: "a minority of customers"

        You'd better have that coat on and making haste...

        1. RM Myers Bronze badge

          Re: "a minority of customers"

          Don't worry. I'm running as fast as I can, i.e., very slowly.

    2. razorfishsl Silver badge

      Re: "a minority of customers"

      Me!!!! and it is 100% accurate....

      if you have 10 million customers & 100,000 have problems, it is only about 1%

      That is barely statistical noise to any scientist or survey taker....

      It's the same excuse Microsoft continually use.

  4. razorfishsl Silver badge

    It is the same stupidity I have to deal with......

    The business INSISTS to use "onedrive"... ok....... let's have 1 user upload a 2GB video of the staff party to MS cloud...

    so that 50 users can access it from the SAME office as the uploader....

    No sorry ... you are only IT we INSIST you fix it, but it MUST be in the cloud..... it is NOT to be stored locally.....

    and WTF did the directors office to offsite AGM get continually interrupted, what is the problem with the WIFI system....?

    No you cannot have money to spend on traffic shaping... no one else uses it in the international organization..... TP-Link is good enough, becasue if it was no good they would not be in business...

  5. HKmk23

    Cloud...

    Head in the clouds has been a statement for woolly thinking for ever...... as far as I am concerned "In the cloud" has just been the excuse used by ex (failed?) double glazing salesmen (salespeople?) who do do know have a clue about IT systems to explain what they nor the customer understands.

  6. Jim Whitaker

    Inexplicable

    I have never understood why firms would put their core functions at risk by moving them online. Two extra points of failure (at least). Two organisations (at least) who are concerned with their profit/survival, not yours.

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