back to article Black horse down: UK banking giant Lloyds suffers an online wobble

UK retail banking giant Lloyds Banking Group's online services have rung in June with a wobble. Problems appear to have started at around 11:30am UK time when customers seeking an online experience found themselves rudely ejected from the bank's web orifice with that classic: "We are sorry an error has occurred, please try …

  1. Victor Ludorum

    All of LBG

    It looks like it's affecting all of Lloyds Banking Group.

    I get the same result with Halifax and MBNA as well...

  2. Vlad The Impatient

    Halifax web site and Android app, too

    Halifax services seem to be afected, too, both on the web and in Android.

  3. Anonymous Coward
    Anonymous Coward

    Why Stay?

    I had an account with Lloyds from the age of 17 to 40. At which point their service went out the window so I took all my money and went elsewhere.

    They aren't interested in operating current accounts so why stay?

  4. Packet

    You folks really have shit IT infrastructure there in the UK, it seems.

    1. wolfetone

      What can we say. American technology ain't quite what it used to be.

    2. vishal vashisht

      I blame the US Outsourcers

      IBM in this case it seems, didn't they go through a "consolidation of staff" recently, including engineers working at Lloyds?

    3. Anonymous Coward
      Anonymous Coward

      I've seen that a lot of it is literally purchased from the US. Not got privy information, but when I mentioned the new shiny computers and screens must be fantastic at a certain bank, the teller jokingly said "nah it's all in dollars". Then rotated their screen to show the (no private information) screen still had the dollar signs next to all the currency numbers, as the development team had not changed the symbol over to pounds yet!!!

      1. Packet

        Good heavens - what horrid PHB's does that bank have - so much so that they can't even have the currency set to the country they're in.

        Just kinda bolsters my accusation up above, you know

        1. Anonymous Coward
          Anonymous Coward

          A very big one.

          Was the one I use to use. Well, still do for borrowing, as if they lose that bill I'm not worried!

    4. EnviableOne Silver badge

      Nah just banks not willing to pay to maintain it (well RBS and LBG specifically,) TSB had a snafu on migration (who doesnt) and the rest have little issues from time to time, but in general it works without issue, and we dont have to pay for our accounts, so ....

  5. macjules Silver badge

    A spokesperson for Lloyds told The Register:

    "We know some of our human feedstock are having issues with internet banking. We really could not give a s**t about this but yeah 'we're working to have it back to normal soon' is that ok?"

    There, much better

  6. Anonymous Coward
    Anonymous Coward

    Great timing

    I was going through all my accounts for the weekly have I been robbed thanks to (sl)EasyJet check.. An error message was not what I wanted to see to make me feel reassured....

  7. wolfetone

    I think the Co-Operative Bank are having issues with their online banking/mobile app.

    Then again, they've been constantly shit since they nearly went bust. So it must just be any other day with them.

  8. TimMaher Bronze badge

    Some of our customers...

    As usual.

    Don’t their PR people ever read news stories?

    1. Wellyboot Silver badge

      Re: Some of our customers...

      Yes, only some customers are affected, those customers who haven't tried to go online have experienced no problems at all today.

      1st of month, what's the betting that a certificate has expired somewhere.

    2. DJV Silver badge

      Re: Don’t their PR people ever read news stories?

      No, and they should probably try looking at Down Detector as well. That was my first port of call after I got kicked out the Lloyds website and I saw a lovely huge red spike showing the status of the Lloyds service was at "Screwed".

      1. Wraith Black

        Re: Don’t their PR people ever read news stories?

        Better than checking the Bank of Scotland service status page.

        It was down as well.. with exactly the same error messages as the services it is supposed to be reporting the status of..

  9. tony2heads

    Any opinions (or better still - data) on which UK bank has the least unreliable service?

    Experience in the family suggests that they are all a bit crap, but which high-street bank fall over less than the others?

    1. Mark192 Bronze badge

      Wrong question

      Unless there's a significant reason not to, go with one that still has a branch available locally. At some point it'll come in useful.

      Failing that, go with one that has had massive problems. They'll have lost sufficient business for them to either have fixed things, or at least have a plan in place for when it all falls down again.

      The ones with no problems have just got lucky... so far.

      (Post is slightly tongue in cheek)

    2. MatthewSt Bronze badge

      Or don't restrict yourself to a high street bank. Those that have never had branches are geared up for you to be able to do anything and everything online.

      Outages happen, so have one for primary and one for backup, same as us IT folks do for any other SPOF

    3. EnviableOne Silver badge

      they all have issues, some just have more than others.

      HSBC and Barclays have generally been ok, Yorkshire/Clydesdale group (now Virgin Money) are mostly ok, the online challengers are PDG seing as they only have an online/app presence.

      on the other end of the scale avoid RBS group like the plague, and Lloyds/HBOS arent far behind.

    4. Anonymous Coward
      Anonymous Coward

      The least unreliable service

      Banking service providers are required to show customer satisfaction ratings and service availability data on their websites, those that score highest are the ones you want to go for. Hopefully having to show this data focuses their attention a little.

      As for me, Nationwide Building Society have a very good and reliable online banking service, in my opinion. But always have another "backup" banking account or payment card, just in case.

  10. Anonymous Coward
    Anonymous Coward

    They are all just as bad as each other

    Having worked in IT at three huge banks, including Lloyds at one point many years ago, I can confirm that they are all just as bad as each other. Arguably I found Lloyds better to work for than the others. But they are all run in the same way, with similar practices. Lloyds is no better or worse than the others. The problem is that IT knowledge and skills are no longer considered valuable and IT is simply commoditised nowadays. It is known across the industry that quality is going down the toilet but it is cheaper to accept some customer inconvenience than give good service at a higher price.

    In fact this seems to be the whole mantra for UK industry, financial or not. Everything is done cheaply and with short term goals.

    Hey you kids, get orf mah lawn!!!!!

    1. HildyJ Silver badge

      Same here

      It's not just the UK. Most US banks are shite as well.

      A Duke University survey of Chief Financial Officers found that 78% of them were willing to “give up economic value” and 55% of them would cancel a project with a positive net present value in order to fulfill Wall Street’s desire for “smooth” earnings.

      Unfortunately, IT is an easily cut cost to improve quarterly results and customers are too easily placated by PR "apologies".

  11. Aussie Doc Bronze badge

    Yeah, sure.

    I always find it 'strange' whenever I go on a forum that has a significant number of folk complaining that <this big company>'s website is down but whenever >this big company> responds it's always with "Only some of our customers were affected".

    The cynic in me tends think the rest of the customers either don't have internet or simply hadn't accessed <this big company>'s website anyway.

    Certainly the evidence usually suggests it's more than 'some'.

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