"What customers need is a steady course and a leadership team that announces things and then delivers them rather than having their internal discussions and tensions that ultimately culminate in certain departures like this,"
I agree, it's true in politics too but less common.
I am convinced SAP was hoping this dual system would produce from 1+1 more than 2, bur apparently it did not.
I am not actually that surprised it did not work, and while I am sure it's possible to find such a team I have never worked in such a company. (not that it proves anything) And when it doesn't work you skip it.
As for the "word", please stop this agony, and reveal it soon. Is it optimism, sells speak or is it all doom and doom, or mere fantasy.