back to article Capita inks deal with NHS to 'bring back staff': Workers get an hour of training to recruit and vet retired doctors, nurses

The Register can reveal Capita gave 60 minutes of training to staff it tasked with screening recently retired doctors and nurses that were urged by the NHS to return to active duty during the crisis. Our sources told us that the firm's staffers were asked to dial in for a one-hour "virtual" training sesh this past weekend, …

  1. gnasher729 Silver badge

    What we really want to know: How much does Crapita get paid to get one retired nurse or doctor back to work, and how much does the nurse or doctor get paid?

    1. A.P. Veening Silver badge

      The answers are respectively "too much" and "not enough".

  2. Anonymous Coward
    Anonymous Coward

    Just when you thought things couldn't get worse.

  3. Jonathon Green

    What could possibly go wrong...

  4. Chris G Silver badge

    £400,000 profit from a turnover of £3.7 billion?

    Either the inefficiency is of epic proportions or there are some very creative accountants working there.

    1. Down not across Silver badge

      The two are not mutually exclusive.

  5. Pascal Monett Silver badge

    "Obviously, it is crucial this process does not delay their return,"

    It is mostly obvious that this is less a screening process than a tick-the-box process.

    Sorry, but if you're implementing a screening process, then it means that some of the entrants won't make the cut. If you're not willing to delay anything, then you're not controlling anything either, you're just going through the motions to ensure that the public sees that you are Doing Something (TM).

  6. Hans 1

    Capita inks deal with NHS to 'bring back staff': Workers get an hour of training to recruit and vet retired doctors, nurses

    Hm, ok, so just as the NHS could spare each and every penny it has for its fight against #COVID-19 the conservatives have yet again found another way to milk it dry. The government could simply draft retired nurses and doctors back into work, no need to pay a bunch of leeches!

    1. MOV r0,r0

      There needs to be some checking otherwise dodgy people will masquerade as former staff and coin mega-bucks per day off an old biology degree and some Casualty re-runs. The story for me is whether Capita's checks were sufficient, not what they made from doing them.

      1. A.P. Veening Silver badge

        Just use pay roll records from a year ago and compare those with current pay roll records. Check the missing ones, most of those are still more or less up to date on the job so useful. Besides that, the reason for them missing from the current pay roll should still be retrievable from HR records.

        1. Anonymous Coward
          Anonymous Coward

          Just use pay roll records from a year ago ...

          Fine, for those recently employed ... but what about those last working five, or ten, or even more years ago? How much help do they need to get up to speed? Can they be brought up to speed? Should they? In some fraction of cases you will need more info than just payroll or HR records to make decisions.

          1. Alan Hope

            Re: Just use pay roll records from a year ago ...

            We totally don't want doctors from 5+ years ago to do anything clinical without an extended induction. They could help by turning patients which is a team effort, arranging blood tests, or taking rubbish bins out though.

            "Payroll" do not run clinical services.

        2. Anonymous Coward
          Anonymous Coward

          Or for Drs and Nurses just ask their governing bodies to provide lists of those recently deregistered voluntarily who were not facing disciplinary or potential disciplinary action (as you have to be registered with the relevant governing body to be a working medical dr or nurse in the UK)

          Too simple???

        3. Peter2 Silver badge

          The biggest misperception in the UK is that there is one orginisation called the NHS. There really isin't, it's better throught of as being a franchise and billing structure. This can be noted by looking at the signs; all of them will have NHS in huge print, with the name of the local trust (ie, franchise) in small text at the bottom.

          There are:-

          207 clinical commissioning groups

          135 acute non-specialist trusts (including 84 foundation trusts)

          17 acute specialist trusts (including 16 foundation trusts)

          54 mental health trusts (including 42 foundation trusts)

          35 community providers (11 NHS trusts, 6 foundation trusts, 17 social enterprises and 1 limited company)

          10 ambulance trusts (including 5 foundation trusts)11

          7,454 GP practices

          853 for-profit and not-for-profit independent sector organisations

          Which as all of these are individual employers means that there were (as of July 2017) a total of eight thousand, seven hundred and sixty five pay roll lists that you propose to check people against. Which obviously isin't feasible.

          I'd imagine that the process is something along the lines of

          Question 1) Was this person a doctor or nurse?

          If so, check if they have ever been on the list of registered professionals. Check if they got struck off for incompetence, or resigned before they could be struck off. Check they have ID and so are probably who they claim to be and not some fanticist who fancies play acting as a doctor, check where they live and where they can travel to. Pass details to appropriate HR trust (ie, county sized NHS tranchisee) for deployment wherever they are needed the most.

          And yes, Capita is well, Crapita. But do you really want a 3 month bidding process for the best supplier now? Just get the retired staff vetted to the minimum extent required and get them back on the frontline and worry about the bills later because most people are going to be a lot more accepting of the government overpaying for a service now than mourning family members avoidably lost because the contract for doing the vetting process took 3 months to award and was then challanged in court 4 times and not awarded until after the 6 months after crisis was actually over.

    2. Richard Jones 1

      @Hans 1, just how would anyone get 'simply drafted'? Some retirees will have died or moved onto other addresses, lost their skill or interest. Who would do the drafting, Oh I know we could use nurses and doctors from the NHS as they would know the back ground of those they were trying to draft back in so no need for any messy vetting. Never mind patient care.

      1. IGotOut Silver badge

        And let's just ignore DBS checks and professional qualifications.

        Sure draft that Doctor suffering late stage dementia who hadn't worked for 30 years. What could possibly go wrong?

      2. Hans 1

        Some retirees will have [...] moved

        Do they not get their pensions, then ?

      3. Hans 1

        These people are retired, they get their pensions, pay their taxes, including COUNCIL TAX, gov knows EXACTLY who they are, where they live, how much pension they get, why, and what they did ... please ... we do not need to pay a bunch of leeches to contact a list of people our government provide them with.

        Now I understand how Thatcher and Johnson got elected, and how the Brexit referendum was won by liars, a nation of cretins, cretins, thicker than a second layer of paint. D'oh ? Anybody in ? #FFS

    3. macjules Silver badge

      Unfortunately the old NHS payrolls and ID checks were under the control of [cue drum roll] yes - you guessed it! Capita. Now they are controlled by someone a lot worse: Sopra Steria

      As you are probably aware from the diagnosis letters fiasco, where Capita just threw all the letters to cancer patients etc. into a warehouse and left them to rot, Capita are possibly not very good at maintaining records. Also they get to charge HMG quite a lot of money per DBS criminal record check.

      Oh, and a DBS check takes about 30 minutes. Not several days.

      1. EnviableOne Silver badge

        DBS checks take a avariable amount of time, depending on the level of check and the amount going through the process, doctors and nurses, especially for ITU need enhanced checks against both vulnerable adults and children.

        Crapita used to run CRB checks, and lost the contract, so they have form at knacking this up.

        All the big outsourcers are as bad as each other, but the advantage they have is a big recruitment organisation and a rapidly flexible workforce, that can ramp this up quickly, Ideally, this should have been run in-house, but the volume and fragmentation of recruitment and need, make the added capacity dificult to manage, so an outsourcer is the only option.

        Knowing Capita, they have undercut everyone, but it will take longer and cost more in the long run.

  7. Mr Dogshit

    "To ink" is not a verb.

    1. A.P. Veening Silver badge

      Found it in OED, so please state your credentials.

      1. IGotOut Silver badge

        "please state your credentials."

        Professional Commentard, SS. Grammar Division

    2. Steve Davies 3 Silver badge

      re:"To ink" is not a verb

      It is an Americanism and needs to be sent back to Trumpistan pronto.

      What the heck is wrong with 'signed' anyway?

      1. TheProf Silver badge

        Re: re:"To ink" is not a verb

        There's been an uptick in that sort of modern language.

  8. SVV

    In other news, rail services have been effectively renationalised

    All except the Capita run gravy train.

  9. steviebuk Silver badge

    How long...

    ...before we find out, which will also expose a "cover up", that Crapita fucked up, and signed off on a medic as legit and not at all struck off.

    Sadly, I fear, that won't happen until we discover that medic also killed a few people in their return to front line.

    Hopefully it doesn't come to that, hopefully someone else spots it before they get a chance to do any damage.

    Craptia are looking for praise but all they really give a shit about is looking like they are doing something so they can win loads of government contracts when this is all over because "Crapita where helpful nice chaps and chapesses."

  10. Anonymous Coward
    Anonymous Coward

    Training problem?

    I got my medical licence renewed and got the phone call from Capita. It. Started off as follows

    Me “Hello, Dr Ecks, can I help you?”

    Caipita “is that Mr Ecks?”

    Not a tactful start.

    AC for obvious reasons

    1. Fruit and Nutcase Silver badge

      Re: Training problem?

      Could Capita re-deploy their TV Licence unit operatives to check the medical practitioner licences?

    2. Handlebars

      Re: Training problem?

      AC? Ecks is a real surname, not just in the DC universe.

      1. TimMaher Silver badge

        Re: Training problem?

        I imagined it was Dr. “X” from South Africa.

    3. Alan Hope

      Re: Training problem?

      Perhaps Capita thought you were a surgeon, hence a Mr.

  11. Claverhouse Silver badge
    Thumb Down

    Shambling to Gehenna

    Would help if there hadn't been an inexplicable drop in NHS staff under the Austerity Tories.

    Jeremy Hunt took over responsibility for the NHS in 2012. By the time he left the post 6 years later, patient experience and staff morale had both taken a dramatic turn for the worse across many key indicators. Winter crises deepened, with official figures showing 2017, 2018 and 2019 were successively “worst on record”. The British Medical Association (BMA) reported that by 2018 “the “winter crisis” has truly been replaced by a year-round crisis”. NHS rules say 95% of patients visiting A&E should be seen within a maximum of four hours. When Hunt took over the performance was just below target – 94.9%. Performance worsened steadily during his tenure and was 84% by the time he left, with the target having been missed every winter since 2013/4, and every single month since July 2015. That meant three times more patients waiting over four hours to be seen in A&E when Hunt left office than when he took over.


    But he had a cunning plan for A/E:

    Hunt’s answer (aside from making it harder to access the figures, as we’ll see below) was to float the idea that patients could perhaps be banned from just walking up to A&E – an idea that he was forced to disavow, but that has resurfaced recently.

    1. Anonymous Coward
      Anonymous Coward

      Re: Shambling to Gehenna

      Jeremy Hunt took over responsibility for the NHS

      I think you meant Jeremy Hunt (sic.)*

      *Thank you James Naughtie...

    2. Anonymous Coward
      Anonymous Coward

      Re: Shambling to Gehenna

      Which NHS Scotland ALREADY does (those "nice" SNP people implemented that) if they decide your "not sick enough for A&E" your instead told to any of the following (and quite often in error) Minor Injuries Unit (ALWAYS miles away and many have had their hours slashed or just plain closed), Your GP (so if its post 5pm on a Friday your stuck till Monday at least if not 4 weeks from then, or just told to sling your hook......

    3. steviebuk Silver badge

      Re: Shambling to Gehenna

      I swear he has naked photos of people that don't want them released. He's shit at everything he did yet kept being put in important positions.

  12. Mike Tyler

    Crapita speaks with forked toung

    I see no mention of those that have been laid off, sorry furloughed from Capita, such a great company to work for, blood sucking leaches who only know how to bid for things, and bugger all about running them. As usual a money for nothing deal.

    1. diodesign (Written by Reg staff) Silver badge

      Furloughed staff

      We already reported on it - see the 'Read more' box I've added to the story.


  13. Anonymous Coward
    Anonymous Coward


    Is this the same Capita that completely fucked up army recruitment?

    1. IGotOut Silver badge

      Re: Capita?

      Well, you know how Government works. If a company completely fucks something up over and over.....just give them something else to do. One day they may get it right.

      1. Fruit and Nutcase Silver badge

        Re: Capita?

        If a company completelyfucks something up over and over.....just give them something else to do. One day they may get it right.

        Not much difference to our Political Overlords completely fucking up the country over and over... nevertheless we keeping electing them

  14. Bitsminer Bronze badge

    opportunity knocks

    Capita reassured its investors by letting them know it was exploring exploiting "100 situations" where it would provide "the UK Government COVID-19 response with additional services".


  15. osakajin Silver badge

    So we are in lockdown to stop old people from dying but sending old people to meet infected patients.

    Yup thst was worth my freedom and economic prosperity.

    1. Claverhouse Silver badge

      Well, the government has already made the tough difficult decisions ™ they were elected to do, and ceased to supply chemotherapy to terminal cancer patients and similar very difficult calls for others in prospect of death.


      Radio 4 yesterday.

      Saving lives is worth the cost.

      1. Cynic_999 Silver badge

        Killing people is the price we must pay. After all, if it saves just one life ...

        Oh. Wait ...

  16. Anonymous Coward
    Anonymous Coward

    Not all the returnees will be in face to face roles; I know of 111 2nd tier handling, liaison with families and coordination between delivery agencies. Have to say process has been really quick; 2d from GMC relicensing to capita then 2d to NHS screening call.

    AC obviously

  17. Anonymous Coward
    Anonymous Coward

    Weasle words

    "A Capita spokesperson told us: "We can confirm that we are supporting charging the NHS to help vet and onboard thousands of returning nurses and doctors as a result of the COVID-19 crisis."

  18. First Light Bronze badge

    Power of the Reg commenters

    Because of you all on here, I was incapable of reading the article without seeing "Crapita" every single time.

    I think they need to get a new name.

    1. Claverhouse Silver badge

      Re: Power of the Reg commenters

      Just plain Crap will do...

  19. Anonymous Coward
    Anonymous Coward

    Oh shit

    If Crapita is involved in any way, we're all doomed. Could the government not use emergency powers to nuke every company site and reprocess the employees as food?

  20. TheProf Silver badge

    Simple test

    If you want to rejoin the NHS just correctly spell the word 'Diorear'




    I am not a doctor!

    1. Chris G Silver badge

      Re: Simple test

      I think one of those spellings is an Irish christian name.

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