118 118 Got your data!
[Pun on their TV adverts for those not in the UK]
The digital burglary at 118 118 Money exposed recordings of customer service calls that included a raft of personal information although thankfully not payment data. As revealed last week, the parent company of the personal loans and credit card provider – the sister business of the better-known UK directory enquiries service …
The types of 'pond life' which accessed this personal data, certainly won't stop attempting to gain goods and services after just 12 months.
If I were a 118 customer, I'd be attempting to find a Rottweiler-like lawyer to mount a class action and annihilate them.
How can such f*ckwittery still be happening?
Can't be just a coincidence that they pulled the plug on the call centre and website the day the UK went into lockdown! I'd just cleared the balance on my card the day earlier so I could use my card to order essentials. Same day website went down I couldn't use my card. Chat service they have is useless, just get told nothing they can do till system up and running, can't check or anything! Very suspect, sounds like they panicked over covid-19 and put everything on hold.
""It would be extremely time consuming for anyone to attempt systematically to extract or copy your personal information."
And there's where someone's shallow thinking ended, was it? It's only time consuming if it is one person trying to listen through the recording trying to pick out information. But that's not how the job is done. It is farmed out to a warehouse full of people with good English skills working for very low pay. Each is given a chunk of data to process and the details can be recovered for relatively low cost.
The same thought processes used to apply to shredding "No one would take the time to sort through the chad and piece the documents together." Yet that's what happened in Iran and now they offer a document reconstruction service commercially.
Why even wait for humans? You can throw the files at an AI voice recognition system as a first pass, that'll save you half your money. Stick it in a database with the audio file attached, and then it isn't even dodgy looking when you ask workers to "verify the database" before calling to scam.
Having spent the last few weeks playing with TensorFlow and Keras, I'm horrified at how not 'time consuming' it would be for someone with the next level of skill up from mine to make short work of this task.
Coming from one of the five eyes nations with clear views on even considering performing this as a proof of concept being illegal I'm not going to expend any thought on this particular task and all my playing has been in the image space rather than audio. But some of these tools out there for the data science experimenter are amazing beyond words
was about to post same thing, given that i have just written a call recording to transcription service for a call centre which works well enough you could easily scale it to handle 20k+ recordings an hour, especially if you dont mind more false positives and double or triple the playback speed....
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